Frankly AI is an advanced AI-powered platform designed to facilitate community engagement, consultation, and data-driven decision-making through natural and engaging conversations. Here’s an overview of what the product does and its key features:
Purpose and Mission
Frankly AI aims to eliminate barriers to engagement, whether they are cultural, linguistic, financial, or time-related. Its mission is to ensure “no voice is left behind” by capturing insights from diverse communities and providing actionable insights to decision-makers.
Key Features
Natural Language Processing and Conversational Interface
Frankly AI leverages natural language processing (NLP) to support natural and engaging conversations, capturing a broad range of sentiments and feedback. This conversational approach makes it easy for users to interact with the platform, feeling like they are in a natural conversation.
Multilingual Support
The platform offers support in dozens of languages, including indigenous languages such as Te Reo Māori and Pasifika languages. This multilingual capability ensures that communities can engage in their preferred language, enhancing inclusivity and diversity.
Real-Time Data Analysis and Insights
Frankly AI compiles and analyzes data in real-time, providing insights through easy-to-read dashboards and infographics. This real-time analysis includes sentiment, views, and concerns, enabling decision-makers to act quickly on the feedback received.
Integration with Major Platforms
The platform integrates seamlessly with major social and messaging platforms such as Facebook, WhatsApp, Teams, and Twilio. This flexibility ensures optimal accessibility and the ability to connect with a wide range of users across different interfaces.
Customizable Solutions
Frankly AI is highly customizable, offering solutions that can be tailored to specific needs. This includes conversational agents, data insights, virtual consultation spaces, and integrated digital asset models. These custom solutions help automate processes, reduce costs, and free up staff.
Automated Data Processing
The platform automates the processing of qualitative feedback from various sources, such as emails, letters, customer surveys, and forms. This automation identifies key trends and concerns in real-time, providing rapid turnaround of results.
Dynamic Dashboards
Frankly AI provides dynamic dashboards that process live data alongside existing information, offering real-time insights into what customers, communities, or employees care about. These dashboards are user-friendly and help in making informed decisions.
Sentiment Analysis and Qualitative Data Insights
The platform conducts thorough sentiment analysis and provides qualitative data insights, which are crucial for understanding community opinions and feedback. This helps in fostering a more inclusive and equitable decision-making process.
Recent Developments
Recently, Frankly AI has been integrated into Microsoft Teams, leveraging the latest GPT-4 models to enhance its capabilities. This integration allows for safe and secure access to generative AI within the trusted Microsoft Teams environment, with features such as transparent audit trails and a master off-switch for confidentiality.
In summary, Frankly AI is a powerful tool for community engagement and consultation, offering a range of features that make it an essential platform for businesses and organizations seeking to make data-driven decisions based on diverse community feedback.
