Product Overview of Glean.info
Glean.info is a comprehensive media monitoring, measurement, and analytics platform designed to help organizations track, analyze, and respond to media mentions across a vast array of sources. Here’s a detailed look at what the product does and its key features.
What Glean.info Does
Glean.info provides an integrated solution for monitoring and analyzing media coverage from various sources, including social media, online news, print media, blogs, message boards, video sharing sites, and even closed caption text from TV news programs. This platform is tailored to meet the needs of companies, not-for-profit organizations, and government agencies, particularly in departments such as PR, marketing, public affairs, and brand management.
Key Features and Functionality
Media Coverage
- Glean.info monitors a wide range of media types, including Twitter, Facebook, LinkedIn, Instagram, over 65,000 online news sources in 250 languages across 191 countries, 25,000 print publications, 90 million blogs, 100,000 message boards, and 200 video sharing sites.
Real-Time Updates and Alerts
- The platform offers real-time updates on media mentions, ensuring users are always informed about the latest developments. It includes personalized automated alerts that can be sent multiple times a day, customizable to match the organization’s design specifications.
Advanced Search and Analytics
- Glean.info features advanced keyword search capabilities, including Boolean and regular expressions, to ensure accurate and relevant search results. The platform integrates media items with advanced analytics for each type of media, providing multiple quantitative metrics and thousands of user-selectable chart formats for detailed analysis.
Reporting and Newsletter Production
- The dashboard includes tools for creating custom reports with over a thousand user-selectable and exportable charts. Users can also produce professional newsletters with customized formats and distribute them directly from the dashboard. Additionally, Glean.info account teams can assist in creating custom Excel files, including pivot charts for presentations.
Customization and Flexibility
- The platform is highly customizable to meet specific client needs. It does not require long-term contracts, and clients can expand their services from basic monitoring to complex measurement and analytics without changing their online environment. The system allows for the creation of sharable custom profiles, dynamic dashboards, and user-created folders for archiving specific reports and searches.
Security and Storage
- Glean.info ensures the security of media content by storing it in a cloud-based archive with easy access and efficient management. This allows for continuous monitoring and immediate response to social posts directly from the system.
Integration and API Access
- For advanced users, Glean.info provides a RESTful API that offers direct access to their news aggregation service, supporting multiple filters and full query construction. This API returns data in XML or JSON format, making it suitable for media monitoring services, measurement/analysis services, and large PR agencies or corporations.
Additional Benefits
- Cost-Effectiveness: Glean.info is positioned as a cost-effective solution compared to other media monitoring services, offering advanced features without the need for long-term commitments.
- User-Friendly Dashboard: The new Glean.info portal is intuitive and designed for ease of use, making it accessible for users to navigate and utilize its full functionality.
- Expert Support: The platform is supported by knowledgeable, well-trained, and respectful representatives who help clients identify their communication needs and tie them back to business objectives.
In summary, Glean.info is a robust media monitoring and analytics platform that offers comprehensive coverage, advanced analytics, customizable features, and real-time updates, making it an invaluable tool for organizations seeking to enhance their communications effectiveness and stay on top of media mentions.