Inari Overview
Inari is a sophisticated AI-driven platform designed to transform customer feedback and interactions into actionable insights and product growth opportunities.
What Inari Does
Inari automates the analysis of customer feedback, user research, and other customer interactions to generate valuable insights and identify revenue-generating product opportunities. This platform is tailored to help product and support teams streamline their processes, reducing the time spent on manual analysis and increasing productivity.
Key Features and Functionality
Unified Feedback Analysis
Inari unifies customer interactions from over 5,000 different tools, including user interviews, Slack requests, Gong calls, and customer feedback. It then automatically analyzes this data using AI, extracting useful quotes, scoring user sentiment, and categorizing requests, defects, praises, and learnings.
Automated Insight Generation
The platform surfaces customer insights on autopilot, reducing the need for manual analysis. It identifies trends, bugs, value propositions, customer behaviors, and other critical trends, attributing these insights to the most relevant feedback. This helps teams prioritize their backlog more effectively.
Backlog Prioritization
Inari uncovers potential backlog issues based on feature requests or AI-recommended solutions to customer problems. Each issue is auto-linked with relevant customer data such as deal size, company stage, mention volumes, and specific anecdotes, providing a comprehensive 360° view for prioritization.
Sentiment Scoring and Triage
The platform scores sentiment and triages feedback to specific teams, ensuring that the right issues are addressed by the right people. This automation saves product and support teams significant time and effort that would otherwise be spent on manual analysis.
Customizable and Scalable
Inari allows teams to customize taxonomies and prompts to tailor the analysis to their specific needs. It also integrates with various customer data sources like Slack, Salesforce, and Gong, making it a scalable solution for managing large volumes of customer interactions.
Conclusion
In summary, Inari leverages AI to automate the monotonous tasks associated with customer feedback analysis, enabling product teams to focus more on building products that customers love, while improving Net Promoter Score (NPS) and operational productivity.