Overview
JustCall is a comprehensive cloud-based business communication platform designed to streamline and enhance customer interactions, team collaboration, and operational efficiency. Here’s an overview of what the product does and its key features:
What JustCall Does
JustCall is an all-in-one solution that enables businesses to connect with customers and prospects through various communication channels, including voice, SMS, email, and WhatsApp. It aims to drive revenue and retention by facilitating seamless customer interactions, automating workflows, and providing valuable insights to improve team performance.
Key Features
Communication Channels
- Unified Cloud Phone System: Connect with customers instantly via voice, SMS, and WhatsApp. Obtain local phone numbers in over 70 countries, and use the softphone interface on desktop and mobile devices.
Call Management
- Call Routing: Automatically direct calls to the appropriate department or individual using various routing strategies such as skills-based, round robin, language-based, and more.
- IVR (Interactive Voice Response): Allow callers to interact with a computer-operated phone system through voice or keypad inputs.
- Call Recording: Record calls for quality assurance and training purposes.
- Outbound Dialer: Utilize automated dialing modes like predictive, power, and dynamic dialing with features such as voicemail drop and custom caller ID.
Messaging and Automation
- SMS Capabilities: Send and receive text messages, including automated SMS workflows and an intelligent SMS bot that uses machine learning to reply to customer queries.
- Appointment Scheduling: Facilitate easy scheduling of appointments and meetings, and automate reminders.
Integration and Collaboration
- CRM and Helpdesk Integration: Seamlessly connect with various customer relationship management (CRM) and helpdesk software for automated call logging and tracking.
- Collaborative Workspace: Share information via instant messaging and dedicated group chats for teams and projects.
Analytics and Reporting
- Conversation Intelligence: Use AI-powered tools like JustCall iQ to analyze call transcripts, identify key moments, and provide real-time insights into call center activity. Features include call summary, call scoring, and agent assist with real-time alerts.
- Analytics & Reporting: Monitor, analyze, and report on agent interactions with customizable dashboards to evaluate team performance.
Additional Functionality
- 24/7 Availability: Ensure uninterrupted service with a phone system that is always operational.
- Real-time Customer Information Access: Provide instant access to customer data during calls.
- Automation of Workflows: Automate tasks such as routing calls, sending follow-ups, scheduling callbacks, and creating tickets to boost efficiency.
Benefits
JustCall enhances business communication by streamlining processes, improving customer service, and providing valuable insights to improve team performance. It is trusted by over 6,000 businesses globally and offers a 14-day free trial, with a starting price of $29 per month.