LiveSquare is a comprehensive live chat and customer support solution designed to enhance user engagement, lead generation, and customer service for businesses. Here’s an overview of what the product does and its key features:
What LiveSquare Does
LiveSquare provides a robust live chat system that allows businesses to interact with their website visitors in real-time. This platform is tailored to improve customer satisfaction, increase lead conversion, and streamline communication between businesses and their clients.
Key Features and Functionality
Customizable Chat Widgets
LiveSquare offers highly customizable chat buttons and widgets that can be tailored to match the theme of any website. These widgets are responsive, ensuring they work seamlessly on various devices, including smartphones, tablets, PCs, and Macs.
Visitor Portal and Conversation Tracking
Visitors can track all their conversations with agents through a dedicated portal, where they can view and search complete conversation histories.
File Transfer and Contact Forms
Agents and visitors can exchange files using a simple drag-and-drop feature. Additionally, customizable contact forms can be integrated into the website to maximize lead generation capabilities.
Proactive Invitations and Greeting Messages
LiveSquare allows businesses to set up proactive, rule-based invitations to engage visitors in chats. Customizable greeting messages can also be configured to address visitors personally.
Reporting and Analytics
The platform provides a reporting grid where businesses can analyze leads, inquiries, and transcripts in real-time. Reports can also be exported to Excel for offline viewing.
Integration with CRM
LiveSquare supports API calls to fetch lead details into major CRM systems, enabling businesses to manage lead distribution within their internal teams efficiently.
Email and Transcript Management
Visitors can send a copy of their conversation with agents to their email for future reference. Businesses can also receive real-time lead contact information and entire transcripts via email, reducing the need to log into the dashboard frequently.
Performance and Uptime Tracking
The platform allows businesses to track the performance and uptime history of all web pages, working perfectly with custom scripts to monitor server load and other time-dependent units.
User-Friendly Dashboard
LiveSquare offers a user-friendly dashboard where businesses can generate reports, view statistics, and schedule daily, weekly, or monthly reports to be sent via email.
In summary, LiveSquare is a powerful tool for businesses looking to enhance their customer engagement, streamline communication, and improve lead generation through its customizable, responsive, and integrated live chat and support features.