Product Overview of Luminoso
Luminoso is a cutting-edge text analytics and artificial intelligence company based in Cambridge, MA, originating from the MIT Media Lab. The platform is designed to help enterprises uncover valuable insights from unstructured data using advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies.
What Luminoso Does
Luminoso enables organizations to upload, evaluate, and analyze customer insights data from various sources such as open-ended surveys, product reviews, support tickets, contact center interactions, and social media exchanges. The platform is capable of processing data in multiple languages, including Chinese, Japanese, Arabic, Korean, and many others, with native support for 14 languages and moderate support for 77 languages through its ConceptNet knowledge base.
Key Features and Functionality
Luminoso Daylight
- Advanced AI-Based Text Analytics: Luminoso Daylight uses deep learning and auto-tagging capabilities to analyze complex data sets, providing detailed data visualizations and insights. It can automatically process feedback, freeing teams from manual data mining.
- Real-Time Analysis: The platform offers real-time data analysis, enabling users to gain actionable insights instantly. This includes the ability to create data streams that automatically pull data from various feedback sources.
- Sentiment Analysis: Luminoso Daylight performs concept-level sentiment analysis, understanding the context and nuances in customer feedback, which is more detailed than traditional sentiment analysis tools.
- Comparative and Overview Analysis: The platform allows for comparative analysis of different data subsets (e.g., demographics) and provides a broad view of data for high-level decision-making, such as summarizing customer satisfaction trends or employee engagement levels.
Luminoso Compass
- Supervised Learning Platform: Luminoso Compass is a supervised learning platform that automates the categorization of real-time data. It helps in prioritizing and routing contact center interactions and identifying consumer complaints before they trend.
General Features
- Data Comparison and Metadata Analysis: Luminoso offers features for comparing datasets and analyzing metadata, which helps in identifying trends and patterns within the data.
- Automated Feedback Mining: The platform automates feedback mining, allowing organizations to quickly identify key themes, emotions, and concepts within the data.
- User-Friendly Interface: The platform is designed with an improved user experience (UX) in mind, making it more intuitive and user-friendly. This includes configuration options for reporting and dashboarding, providing stakeholders with personalized reports.
- Integration and Scalability: Luminoso integrates with other technologies and leverages AWS and Gen AI for scalability, enabling rapid customer insights and reducing the time-to-insight from hours to minutes.
Benefits
- Efficiency and Speed: Luminoso significantly reduces the time required to acquire actionable insights, allowing users to make data-driven decisions more quickly and focus on other critical tasks.
- Enhanced Productivity: By automating data analysis, the platform enhances productivity, enabling teams to strategize and make decisions based on the insights gained rather than spending time on data analysis.
- Global Support: With multilingual capabilities, Luminoso supports businesses in understanding and leveraging customer sentiment globally.
Applications
Luminoso’s technology is applied in various commercial contexts, including analyzing contact center interactions, prioritizing and routing these interactions, identifying consumer complaints, and tracking sentiment during product launches. It is trusted by major clients such as Sony, Autodesk, Scotts Miracle-Gro, and GlaxoSmithKline.