Reviews.io is a comprehensive review management platform designed to help businesses enhance their online reputation, build trust with customers, and drive sales through the collection, management, and display of customer reviews.
What Reviews.io Does
Reviews.io enables businesses to collect, manage, and showcase customer reviews from multiple platforms, including Google, Facebook, Yelp, Amazon, and more. This centralized approach allows companies to monitor and control their online reputation across various sites, ensuring consistent and positive reviews that attract and retain customers.
Key Features and Functionality
Review Collection
- Automatic Review Collection: Reviews.io offers tools to automate the review collection process through email and SMS invitations. Businesses can upload customer details via a CSV file and send review requests effortlessly.
- In-store Review Collection: The platform supports in-store review collection, making it easy for businesses to gather feedback from customers at the point of sale.
Customization and Personalization
- Customized Review Invitation Emails: Businesses can create branded and A/B tested email invitation templates to ensure high review conversion rates.
- Custom Review Collection Page: The review collector page is fully customizable, allowing businesses to add additional questions specific to their products or services.
- Conditional Questions for Surveys: Surveys can be designed with conditional questions that adapt based on customer responses, providing deeper insights.
Multi-Platform Integration
- Integration with E-commerce Platforms: Reviews.io seamlessly integrates with various e-commerce platforms such as Shopify, WooCommerce, and more. It also works with marketing and loyalty platforms like Klaviyo, MailChimp, and Gorgias.
- Reputation Manager: The platform helps boost reviews on third-party sites like Google Local, Facebook, and Yelp, ensuring a consistent online reputation.
Display and Sharing
- Company Profile Page: Each business gets a customizable company profile page hosted on Reviews.io, which includes business details, contact information, and a link to the business’s website.
- Review Widgets: Reviews.io provides a suite of review widgets that can be embedded on the business’s website to enhance on-page conversion. These widgets can also be used to display star ratings in Google Ads and Google Shopping listings.
- Social Sharing: The platform allows for automatic sharing of reviews on social media platforms like Facebook and Twitter.
Analytics and Insights
- AI Review Summary: Reviews.io uses advanced Natural Language Processing (NLP) algorithms to generate concise and balanced summaries of product reviews, helping to increase visibility and drive conversions.
- Attributes and Insights: The platform collects actionable data from product and company review invites, providing valuable insights into customer feedback.
Additional Features
- Post-Review Surveys: Businesses can streamline reviews with post-review surveys to gather more specific feedback and enhance customer engagement.
- Video Reviews: The platform supports video reviews, offering a vivid and in-the-moment view of customer experiences.
- Customizable ‘Thank You’ Page: Reviews.io allows businesses to personalize post-review interactions with branded elements, promotions, and social media integration.
SEO and Visibility
- Google Seller Ratings: As a Google authorized partner, Reviews.io helps businesses display star ratings next to their ads, lowering CPC and increasing visibility.
- SEO Benefits: Publishing reviews to Google and across the web enhances SEO, making it easier for potential customers to find and trust the business.
By leveraging these features, Reviews.io helps businesses build trust, increase customer engagement, and ultimately drive more sales through the power of genuine customer reviews.