Product Overview: SB Helper
SB Helper is an AI-powered support agent designed to enhance and streamline customer support for small businesses. Here’s a detailed look at what the product does and its key features:
What SB Helper Does
SB Helper is an intelligent chat system that integrates seamlessly into your existing website, whether it is built using platforms like Webflow, Wix, WordPress, or any custom web application. This AI chat is tailored to provide 24/7 customer support, freeing you to focus on growing your business and handling higher-level tasks.
Key Features and Functionality
1. Ease of Setup
Setting up SB Helper is straightforward and does not require any programming skills. You create an account, add your payment details, and answer a series of questions so the AI can learn about your business. The integration involves adding an auto-generated code to your website, similar to embedding a YouTube video.
2. Comprehensive Support
The AI chat can answer up to 85% of questions about your business, ensuring that customers receive immediate and accurate information. This reduces the workload on your support team, allowing them to concentrate on more complex and priority tasks.
3. Adaptive and Learning
The AI support chat adapts to use your customers’ language and continuously learns and improves over time. You can also update the AI with new information such as working hours, new services, or other relevant details.
4. 24/7 Availability
Customers can get the necessary information at any time, eliminating the need for them to wait or be put on hold. This ensures no bottlenecks in customer communication and enhances overall customer satisfaction.
5. Referral to Human Support
In cases where the AI cannot answer a question, it will refer the customer to your email or phone number, ensuring that only unique cases require human intervention.
6. Responsive Design
The chat is optimized to adapt to different screen sizes, providing a seamless user experience across various devices.
7. Continuous Improvement
The AI support chat is designed to improve over time based on interactions and feedback, ensuring that it becomes an integral and efficient part of your support team.
Benefits
- Increased Efficiency: By automating a significant portion of customer support, SB Helper helps businesses manage their workload more efficiently.
- Enhanced Customer Experience: Customers receive immediate and accurate responses, improving their overall satisfaction.
- Focus on Growth: With routine support tasks handled by the AI, businesses can focus more on growth strategies and higher-level tasks.
In summary, SB Helper is a powerful tool that leverages AI technology to provide robust, 24/7 customer support, enhancing both the efficiency of your business operations and the satisfaction of your customers.