Product Overview of SoGoSurvey
SoGoSurvey is a comprehensive online survey and feedback management platform designed to help organizations collect, analyze, and act on data from customers, employees, and other stakeholders. Here’s a detailed look at what the product does and its key features.
What SoGoSurvey Does
SoGoSurvey is an all-in-one data collection and analysis platform that enables users to create, distribute, and manage surveys, polls, quizzes, and forms. It is tailored for large organizations and businesses looking to enhance customer and employee experiences. The platform covers the entire customer journey, ensuring that feedback is collected and utilized effectively to improve overall satisfaction and strategic decision-making.
Key Features and Functionality
Survey Design and Creation
- SoGoSurvey offers advanced survey design tools, including an inbuilt library of templates, a common question database, and a drag-and-drop interface. Users can create surveys with various question types, such as rating scales, ranking, matrix grids, and image choices.
Distribution and Participation
- Surveys can be distributed via multiple channels, including email, social media, SMS, and direct embedding on websites or blogs. The platform provides a distribution dashboard to track who has received invitations, who has participated, and who has not, helping to optimize contact lists and improve response rates.
Branching and Skip Logic
- The platform includes powerful branching and skip logic features, allowing users to deliver only relevant questions to participants and streamline the survey process to reduce survey fatigue.
Real-Time Reporting and Analytics
- SoGoSurvey offers real-time reporting capabilities, enabling users to view results as they come in. Reports can be exported in various formats (Excel, CSV, Word, HTML) and shared via email, Teams, or social media. Advanced analytics features include trend analysis, dynamic data auto-population, and the ability to import historical data for a more holistic view.
Data Management and Security
- The platform provides robust data management features, including data export options, import capabilities for historical data, and secure data storage. It is EU Safe Harbor Compliant and ensures that only authorized personnel have access to the data.
Customization and Branding
- Users can customize surveys with their own logos, themes, colors, and fonts. The platform also offers a complete white label solution, allowing organizations to use their own URL.
Collaboration and Support
- SoGoSurvey includes collaboration tools, enabling teams to work together on surveys. The platform offers various levels of support, ranging from standard 24/7 email support to priority phone and email support, and even a dedicated account manager for premium plans.
Mobile Compatibility
- Surveys created on SoGoSurvey are mobile-friendly, ensuring that participants can complete them on Android and iPhone devices, making it convenient to gather feedback anytime and anywhere.
Additional Features
- Other notable features include automated reminders, response quotas, panel integration, anonymous responses, and the ability to create quizzes with automatic scoring. The platform also supports multilingual surveys and allows participants to forward survey invitations to their contacts.
Pricing Plans
SoGoSurvey offers a range of pricing plans to suit different needs and budgets:
- Free Plan: Includes unlimited surveys, unlimited questions, 110 responses per survey, basic question types, simple branching, and basic real-time reports.
- Plus Plan ($25/month): Adds advanced question types, piping, multilingual surveys, and more advanced reporting.
- Pro Plan ($40/month): Includes all Plus features plus advanced page and question skip logic, full control over survey themes, and more.
- Premium Plan ($99/month): Offers every available question type, rule-based email alerts, complete white label solution, trend analysis, and enhanced data security among other features.
Overall, SoGoSurvey is a powerful and versatile tool that helps organizations gather valuable feedback, analyze data effectively, and make informed decisions to enhance customer and employee experiences.