Product Overview of Tettra
Tettra is an AI-powered knowledge management system designed to centralize and organize a company’s information, making it a vital tool for teams across various departments, including software development, customer service, marketing, and more.
What Tettra Does
Tettra serves as a comprehensive knowledge base, acting as a “second brain” for teams. It helps curate important company information into a single, accessible repository, ensuring that all team members have the relevant information they need to perform their tasks efficiently. This platform is particularly useful for onboarding new employees, reducing the time spent searching for documentation, and enhancing overall team productivity.
Key Features and Functionality
Team Knowledge Base
Tettra provides a centralized knowledge base that acts as a single source of truth for all team-related information. This includes articles, guides, procedures, and best practices, all organized in a way that makes it easy for team members to find what they need quickly.
Internal and External Documentation
The platform allows for the creation and management of both internal and external documentation. Internal documentation is for team members and may contain sensitive or proprietary information, while external documentation is for public consumption, such as product documentation or user guides. This segregation helps in managing access permissions effectively.
Collaborative Editing
Tettra supports real-time collaborative editing, enabling multiple team members to work on the same document simultaneously. This feature fosters teamwork and ensures that documentation is comprehensive and well-rounded.
Markdown Editor
The platform includes a powerful Markdown editor, which allows teams to write and format documentation quickly and consistently. Markdown’s simple syntax makes it easy to include headings, lists, code snippets, and hyperlinks without complex HTML coding.
Tags and Categories
Tettra enables teams to categorize articles using tags and categories, providing a structured approach to knowledge management. This organization makes it simple to search for specific topics and related information.
Document Versioning
The platform offers document versioning, allowing teams to track changes over time, compare different versions, and roll back to previous iterations if necessary. This ensures that the documentation remains up-to-date and accurate.
AI-Powered Assistance
Tettra features an AI chatbot named Kai, which instantly answers questions using the knowledge base content. If Kai cannot find an answer, it routes the question to the relevant subject matter expert and can reuse the answer later for similar questions.
Integrations
Tettra integrates seamlessly with various third-party tools, including Slack, Google Drive, GitHub, Zapier, and more. These integrations allow teams to access the knowledge base directly from their preferred tools, ensuring a cohesive and efficient documentation workflow.
Slack Integration
The platform has a robust integration with Slack, where it can detect questions and provide instant answers using the knowledge base content. This integration helps in reducing response times and improving customer satisfaction scores.
Permissions and Access Control
Tettra offers advanced permissioning, allowing teams to set up private categories, invite read-only and guest users, and control access to sensitive information.
Analytics and Reporting
The platform provides detailed monthly analytics to help teams prove the ROI of their knowledge base. It also offers reports to identify out-of-date pages and suggest updates or deletions to keep the knowledge base tidy.
Benefits
- Improved Productivity: By centralizing information, Tettra reduces the time spent searching for documentation, enhancing overall team productivity.
- Enhanced Collaboration: The platform fosters teamwork through collaborative editing and ensures that all team members are on the same page.
- Faster Customer Responses: For customer service teams, Tettra helps in providing faster and more accurate responses, improving customer satisfaction and productivity.
- Easy Content Creation and Maintenance: Tettra makes it easy to document new solutions and updates, keeping the knowledge base current without any hassle.
In summary, Tettra is a powerful, AI-driven knowledge management system that streamlines information sharing, enhances collaboration, and improves productivity across various teams within an organization.