Product Overview of Todook
Todook is an AI-powered chatbot builder and conversational AI marketing tool designed to enhance customer service, drive sales, and streamline business operations across multiple digital channels. Here’s a detailed look at what Todook does and its key features:
What Todook Does
Todook is tailored to support businesses in various industries, including e-commerce, real estate, automobiles, insurance, and travel and tourism. It helps businesses automate customer interactions, provide 24/7 support, and engage with their audience more effectively. The platform is designed to improve customer satisfaction, increase sales, and optimize business performance through automated and personalized communication.
Key Features
1. Multi-Channel Integration
Todook supports integration with over 10 digital channels, including WhatsApp, Facebook Messenger, Instagram, Facebook, Telegram, and more. This allows businesses to reach their customers on multiple platforms and provide a seamless support experience across all channels.
2. No-Code Chatbot Builder
Businesses can create engaging conversations without needing any coding skills. The platform offers a drag-and-drop interface that makes it easy to set up and customize chatbots according to specific business needs.
3. Automated Workflows
Todook enables the automation of repetitive tasks through customized workflow creation. This feature helps in streamlining operations and saving time by handling routine inquiries and tasks automatically.
4. Real-Time Analytics
The platform provides real-time analytics, allowing businesses to visualize their performance with insightful data. This helps in making data-driven decisions and monitoring key metrics such as interactions, orders, and other important business activities.
5. Omni-Channel Workflow
Todook offers a single inbox to manage email, comments, messages, and DMs from multiple channels, ensuring that all customer communications are centralized and easily manageable.
6. CRM Integration
The platform seamlessly integrates with CRM systems via API, enhancing customer relationship management and ensuring that all customer data is synchronized across different systems.
7. Multi-Lingual Support
Todook supports over 40 languages, making it an ideal solution for businesses with international customers. This feature ensures that businesses can provide support in the language preferred by their customers.
8. Targeted Broadcast Messages
Businesses can send personalized messages to specific groups of customers based on their preferences and behavior. This helps in delivering relevant and timely information, improving customer engagement and satisfaction.
9. Advanced Tech Connectors
Todook offers over 100 seamless tech connectors, allowing businesses to integrate their existing technology stack easily. This includes integrations with popular tools such as Salesforce, HubSpot, Slack, and Zendesk.
10. User-Friendly Interface
The platform is designed to be user-friendly, requiring no technical expertise to set up and use. It includes pre-defined templates, a tag manager for alerts, and an automatic comment responder, making it easy for businesses to get started quickly.
Pricing Plans
Todook offers several pricing plans tailored to different business needs:
- Standard Plan: $79 USD/month, includes license generation for 2 channels, 100 users, and unlimited contacts.
- Premium Plan: $129 USD/month, includes license generation for 4 channels, 100 users, and unlimited contacts, along with additional support and API connectors.
- Enterprise Plan: $299 USD/month, includes license generation for 10 channels, 100 users, and unlimited contacts, with comprehensive support and API connectors.
- Enterprise Plus: Customized solutions based on specific business requirements.
In summary, Todook is a powerful AI-powered chatbot platform that helps businesses automate customer interactions, enhance customer engagement, and streamline their communication processes across multiple digital channels. Its user-friendly interface, advanced automation capabilities, and comprehensive integration options make it an invaluable tool for businesses aiming to improve their customer service and drive sales.