Typewise - Short Review

Customer Service Tools



Product Overview of Typewise

Typewise, developed by the Swiss deep tech company Typewise AG, is a revolutionary text prediction and typing solution designed to enhance the efficiency, accuracy, and privacy of typing on mobile devices.



What Typewise Does

Typewise aims to transform the traditional typing experience on smartphones by leveraging advanced artificial intelligence (AI) and a unique keyboard layout. The primary goal is to reduce typos, improve typing speed, and enhance overall user experience through predictive text technology and innovative design.



Key Features and Functionality



Keyboard Layout

Typewise introduces a patented hexagonal or “honeycomb” keyboard layout, optimized for two-thumb typing on touch screens. This design increases the size of the keys without using additional screen space, resulting in up to 4X fewer typos compared to traditional QWERTY keyboards.



Predictive Text and Autocorrect

The Typewise Keyboard features an advanced predictive typing engine that uses AI algorithms to analyze user input and predict the next word or even entire sentences based on context. This real-time auto-completion capability significantly reduces the number of keystrokes required, making typing faster and more accurate.



Multi-Language Support

Typewise supports over 40 languages and includes automatic language detection, allowing users to switch between languages seamlessly without manual intervention. This feature is particularly beneficial for bilingual or multilingual users.



Privacy and Security

A key advantage of Typewise is its commitment to data privacy. The AI technology runs entirely on the user’s device, ensuring that no typing data is sent to the cloud or shared with third parties. This approach safeguards sensitive user information and maintains faster, more efficient text prediction.



Additional Features

  • Magic Reply: Automatically generates email and chat responses based on context, enhancing communication efficiency.
  • Autocorrect & Grammar Check: Instantly corrects typos and grammatical mistakes.
  • Real-Time Translation: Enables communication in 26 languages without the need for native speakers.
  • Custom AI Language Model: Adapts to the user’s specific vocabulary and tone of voice.
  • Quality Control & Analytics: Provides a dashboard with quality and performance metrics, useful for business users and team managers.


Integrations and Tools

  • AI Writing Assistant: A browser-based tool designed for business users, particularly customer support and sales teams, to increase productivity and improve written communication.
  • Browser Extension: Allows users to benefit from Typewise AI in web browsers, enhancing typing experiences across various online applications.
  • API: Enables developers to integrate Typewise’s AI technology into third-party platforms.


Use Cases

Typewise is versatile and can be applied in various scenarios:

  • Email and Ticket Management: Helps customer service teams manage high ticket volumes efficiently while maintaining quality standards.
  • Live Chat Optimization: Enhances response times and customer satisfaction in live chat conversations.
  • Call Documentation: Streamlines the documentation process for calls and meetings.
  • Multilingual Communication: Facilitates effective communication across language barriers.

In summary, Typewise offers a comprehensive solution for improving typing efficiency, accuracy, and privacy on mobile devices, making it an invaluable tool for both personal and professional use.

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