VivoChat is an AI-powered chatbot tool specifically designed to enhance website engagement and improve customer interactions for businesses. Here’s a detailed overview of what the product does and its key features:
Purpose and Integration
VivoChat is intended to provide an interactive chatbot experience for website visitors. It offers a quick and easy integration process that does not require sign-ups, allowing businesses to embed the chatbot widget on their website with minimal effort.
Key Features
Customization
Businesses can create their own chatbots by customizing predefined questions. This customization allows for a tailored chatbot experience that aligns with the specific needs and branding of the business.
Multilingual Support
VivoChat supports over 95 languages, enabling chatbots to answer questions and interact with visitors in multiple languages. This feature is particularly beneficial for businesses with a global customer base.
Chat History and Analytics
The tool allows businesses to access and analyze chat history, which helps in understanding visitor interactions better. This data can be used to improve customer service and make informed decisions about customer engagement strategies.
Email Collection
VivoChat facilitates email collection from website visitors through interactive chatbot interactions. This feature enables visitors to provide their email addresses conveniently, helping businesses build their email lists.
Sales Enhancement
According to VivoChat, the use of chatbots can significantly boost sales. The tool cites Intercom’s claim of a 67% rise in sales due to the use of chatbots, highlighting its potential impact on business revenue.
API Integration and Custom Solutions
For businesses with specific needs, VivoChat offers custom solutions and API integration. This flexibility allows for seamless integration with existing systems and tailored functionality to meet unique business requirements.
Pricing and Plans
VivoChat offers various pricing plans, including a free trial. The plans come with different messaging limits and customization options, allowing businesses to choose the plan that best suits their needs.
Functionality
- Interactive Chatbot Experience: Provides an engaging and interactive way for visitors to interact with the website, enhancing overall website engagement.
- Real-Time Interaction: Allows for real-time interactions between visitors and the chatbot, ensuring prompt responses to visitor queries.
- Data Collection and Analysis: Facilitates the collection of visitor data and provides analytics to help businesses understand visitor behavior and improve customer service.
- Integration with Existing Systems: Supports integration with various platforms through APIs, ensuring a cohesive and efficient customer service experience.
Overall, VivoChat is a user-friendly and customizable AI chatbot tool that helps businesses boost website engagement, gather valuable visitor data, and improve customer interactions, all while supporting multiple languages and offering tailored solutions.