Engati Overview
Engati is a comprehensive no-code chatbot platform designed to enhance customer experiences through conversational automation and intelligence. Here’s a detailed overview of what the product does and its key features:
Core Offerings
Engati primarily offers two core functionalities: chatbots and live chat. These tools are integrated into a single platform, making it easy to manage and deploy conversational automation across various channels.
Chatbot Functionality
- Paths and FAQs: Engati allows users to define different conversation flows or “paths” that the bot can take, each corresponding to specific user intents. For example, a restaurant bot might have paths for viewing the menu, ordering, or tracking orders. FAQs are used to define various utterances or phrases that users might use to interact with the bot along these paths.
- Attributes: These act as variables to store information entered by users during conversations, such as email addresses, order details, or delivery addresses. This data can be used for various purposes later in the conversation flow.
- Templates: Engati provides over 150 pre-made chatbot templates that can be customized to fit specific business needs. These templates simplify the process of building a chatbot by offering pre-designed conversation flows and interfaces.
- Multi-Language Support: The platform supports over 50 international languages, allowing businesses to engage with a global audience.
Live Chat
- Real-Time Interactions: Engati’s live chat feature enables businesses to engage with customers, employees, and prospects in real-time conversations across more than 15 channels, including websites, Facebook Messenger, WhatsApp, and more.
- Self-Service Automation: The platform includes features like self-service automation, skill-based routing, and detailed analytics to streamline and manage interactions efficiently.
Key Features
- No-Code Platform: Engati is designed to be user-friendly, requiring no coding skills to build, deploy, and train chatbots. This makes it accessible to a wide range of users.
- Customization and Flexibility: With robust customization options, Engati allows businesses to create custom journeys with up to 45 nodes, supporting interactive flows, voice bots, and extensive integrations with other work apps.
- Integration Capabilities: The platform integrates seamlessly with various work applications, enabling businesses to manage all their interactions from a single platform.
- Customer Support and Training: Engati offers 24/7 customer support, comprehensive training resources, and a bot preview feature for testing, ensuring users can maximize the platform’s capabilities.
Additional Capabilities
- NLU Engine: Engati has its own Natural Language Understanding (NLU) engine, which enables chatbots to respond accurately to user queries. This complex technology is abstracted, allowing users to focus on building bots without needing AI expertise.
- Broadcasts and Campaigns: The platform allows users to handle broadcasts and campaigns, manage agents, and promptly address inquiries in real-time.
Conclusion
In summary, Engati is a powerful tool for businesses looking to enhance their customer interactions through automated and intelligent conversational solutions, all within a user-friendly and highly customizable no-code environment.