Product Overview of Invocom
Invocom is an advanced AI-powered chatbot platform designed to enhance customer service, engagement, and communication for businesses of all sizes, including startups, mid-market companies, and enterprises.
What Invocom Does
Invocom is a comprehensive customer service solution that leverages the latest AI and machine learning technologies to provide seamless, real-time support and engagement. The platform aims to build long-lasting customer satisfaction by reducing customer queries through advanced problem settlement tactics and instant knowledge base messaging. It helps businesses grow by fostering meaningful relationships with their customers, driving higher conversion rates, and promoting organizational growth.
Key Features and Functionality
Here are the key features and functionalities that make Invocom a robust customer service tool:
- Customizable Chatbots: Invocom allows businesses to build and deploy custom AI chatbots tailored to their specific needs. This includes a simplified chatbot configuration process and pre-built templates to get started quickly.
- Live Chat and Instant Messaging: The platform offers live chat capabilities and instant messaging services, ensuring 24/7 availability for customer interactions. This makes each connection simple, friendly, practical, and convenient.
- Ticketing System: Invocom includes a robust ticketing system that helps manage customer inquiries efficiently. This system integrates with email, allowing for the creation and management of tickets directly from customer emails.
- Integration Capabilities: The platform integrates with various applications such as Gmail, Slack, and CRM systems. This ensures seamless communication and data synchronization across different tools and platforms.
- Analytics and Reporting: Invocom provides robust analytics and reporting tools, enabling businesses to track performance metrics, customer engagement, and other key indicators. This helps in making data-driven decisions to optimize customer support.
- Natural Language Processing (NLP) and Sentiment Analysis: The platform uses NLP and sentiment analysis to understand customer sentiments and respond accordingly, enhancing the overall customer experience.
- Omnichannel Support: Invocom supports multiple communication channels, including live chat, email, and instant messaging, ensuring that customers can interact with the business through their preferred medium.
- Collaborative Workspace: The platform includes a collaborative workspace with features like shared inbox, team chats, and the ability to assign and manage conversations. This facilitates teamwork and ensures that customer queries are addressed promptly.
- Calendar and API Integration: Invocom supports calendar integration and API integration, allowing businesses to integrate the platform with their existing systems and tools for enhanced functionality.
- Custom Branding and User Feedback Collection: Businesses can customize the chat widget with their brand identity and collect user feedback to continuously improve their customer service.
- Data Security and Scalability: The platform ensures data security and is scalable, making it suitable for businesses of all sizes and growth stages.
In summary, Invocom is a powerful AI-driven customer service platform that offers a wide range of features to enhance customer engagement, support, and communication. Its customizable chatbots, live chat capabilities, robust analytics, and integration options make it an ideal solution for businesses looking to elevate their customer service experience.