Jochem.ai is an advanced internal AI assistant specifically designed to enhance and streamline customer care operations within organizations.
What Jochem.ai Does
Jochem.ai specializes in addressing customer care-related questions, providing instant and accurate answers to customer service agents. This AI tool is engineered to learn from human inputs, continuously improving its performance and reducing the need for team leads to intervene.Key Features and Functionality
Self-Improving Knowledge Base
Jochem.ai features a progressive knowledge base that learns from human answers, expanding and refining its knowledge over time to deliver more accurate responses.Integration and Accessibility
The AI assistant seamlessly integrates with popular team collaboration tools such as Slack and Microsoft Teams, allowing for easy knowledge retrieval and management. This integration enables customer service agents to receive fast, accurate answers directly within their existing communication systems.Instant Answers and Efficient Escalation Handling
Jochem.ai can swiftly provide answers to customer emails and chats with a single click, reducing the stress on second-line support. If it encounters a question it cannot answer, it immediately escalates it to a senior agent for resolution and learns from these escalations for future reference.Data Security and Compliance
The platform is fully compliant with GDPR regulations and adheres to ISO 27001 standards for enterprise-grade security, ensuring data security and privacy.Operational Insights and Metrics
Jochem.ai provides valuable operational insights, including metrics such as time saved and hot topics, which help businesses optimize their customer care processes and identify areas for improvement.Automated Knowledge Base Updates
The AI assistant keeps the knowledge base up to date by automatically updating existing content and suggesting new information, ensuring that the knowledge base remains current and relevant.Multi-Lingual and Conversational Capabilities
Jochem.ai supports multi-lingual and conversational queries, connecting employees to the right expertise and capturing new information to continuously improve the knowledge base.Escalation Log Management
The platform efficiently manages escalation logs, ensuring a smooth and organized process for customer support.Use Cases
- Streamlined Customer Support: Jochem.ai enables instant, accurate answers for customer service agents, reducing response times and improving customer satisfaction.
- Efficient Escalation Handling: Swift escalation of challenging questions to senior agents ensures prompt and effective resolutions.
- Operational Insights: Providing metrics and insights helps businesses optimize their customer care processes and identify areas for improvement.
- GDPR-Compliant AI: Ensures data protection and compliance with GDPR regulations, giving businesses peace of mind.