Kastro is an advanced AI-first customer support solution designed to revolutionize the way businesses handle customer inquiries and support operations. Here’s a comprehensive overview of what Kastro does and its key features:
What Kastro Does
Kastro integrates an intelligent chatbot powered by ChatGPT into customer support processes, aiming to optimize efficiency, reduce costs, and deliver faster and more effective responses. It enables businesses to allocate their resources more effectively, allowing human support teams to focus on complex issues while the AI handles repetitive and routine queries.
Key Features and Functionality
Simplified Chatbot Creation
Kastro offers an intuitive interface for building chatbots, eliminating the need for programming skills. Users can train ChatGPT using their website content effortlessly, making it easy to get started.
Real-Time Testing
The platform allows users to preview and test their chatbots with actual customer inquiries, facilitating quick learning and improvement for more refined responses.
Embeddable Chat Widget
Once the chatbot is prepared, users can embed Kastro’s chat widget on their website, providing customers with 24/7 instant support.
AI-Enhanced Workspace
Kastro’s workspace is designed to boost productivity. Features include collaborative answering where AI can continue sentences started by humans, automated offline responses, and the ability to write help center articles using AI. Users can also ask AI to change the tone of messages, translate customer messages, summarize conversations, and create frequently used response templates.
Help Center Integration
Kastro allows businesses to easily add their help center to the chat widget, enabling customers to find accurate answers quickly. The platform can suggest help center articles even in new conversations and migrate old help centers using a powerful crawler.
Typing Suggestions and Quick Replies
Kastro provides typing suggestions to help customers find what they are looking for as they type. It also allows for quick replies to repetitive questions, ensuring consistent and efficient responses.
Analytics and Reporting
The platform offers robust analytics and reporting features, enabling organizations to optimize their customer support processes effectively. This includes insights into customer interactions, feedback, and performance metrics.
Automated Customer Journey
Kastro streamlines the customer journey by efficiently managing inquiries, providing feedback, and generating valuable insights for better customer relationships. It resolves tickets before they are opened by recommending help center articles and suggesting answers as users type.
Additional Features
Other notable features include white-label options, website crawler capabilities, lead generation tools, code assistants, and customer insights. The platform is highly customizable and designed for efficiency, making it a versatile tool for various business needs.
By implementing Kastro, businesses can significantly reduce response times, lower support operation costs, and enhance the overall customer experience through reliable and instant support.
