Mottle is a user-friendly platform designed to help users create and customize their own chatbots without the need for coding. Here’s an overview of what the product does and its key features:
What Mottle Does
Mottle allows users to build and deploy chatbots by uploading their own documents, such as FAQs, policy documents, terms and conditions, and other relevant text files. This approach simplifies the process of creating a chatbot that can provide accurate and helpful responses to user queries.Key Features and Functionality
User-Friendly Setup
- Users can get started by logging in with their Google, Microsoft, or GitHub account, which automatically creates a new blank bot.
Customization
- Users can customize their bot’s name, personality, and other settings to align with their brand or needs. This includes adding a failure message for cases where the bot cannot provide an answer.
Document Upload and Training
- The core functionality involves uploading text files containing the necessary information. Users can structure their content using special tokens (e.g., `==//==`) to separate chunks or snippets, which helps the bot pull the best information to answer user queries.
Testing and Debugging
- Once the documents are uploaded, users can test their bot with various queries and debug the answers to ensure the bot is providing accurate responses. The debug feature allows users to see the snippets used to answer questions and make necessary adjustments.
Integration Options
- After setting up the bot, users can embed it on a website or integrate it with other applications using the provided API. This allows for seamless integration with platforms like Slack, Facebook Pages, Discord, Microsoft Teams, or email.
Additional Features
- Mottle supports multiple languages, as demonstrated by the ability to handle queries in different languages, such as Chinese.
- The platform is designed for continuous improvement, allowing users to refine their bot over time based on real user queries and feedback.