Product Overview of RevoChat
RevoChat is an advanced AI-powered sales and support chatbot designed specifically for e-commerce businesses, particularly those using Shopify or WooCommerce platforms. Here’s a detailed look at what RevoChat does and its key features:
What RevoChat Does
RevoChat acts as a virtual promoter and customer support assistant, mimicking the experience of a physical store by engaging visitors and providing personalized interactions. It is engineered to boost sales, enhance customer service, and streamline repetitive queries, allowing business owners to focus on growth and strategy.
Key Features
AI-Powered Chatbot
- RevoChat utilizes AI to offer personalized product recommendations based on customers’ browsing patterns and preferences, similar to the assistance provided in a physical store.
24/7 Support
- The chatbot operates around the clock, ensuring that no customer query goes unanswered, which helps in building trust and loyalty among customers.
Multilingual Support
- RevoChat can communicate in up to 50 different languages, making it a versatile tool for businesses with a global customer base.
Automated Query Resolution
- It automatically resolves repetitive customer queries related to order status, products, and return policies, freeing up human customer service agents to handle more complex issues.
Easy Setup
- RevoChat is easy to set up and can be fully operational within 5 minutes, requiring no coding skills. It integrates seamlessly with Shopify and WooCommerce platforms.
Personalized Product Recommendations
- The AI analyzes customer behavior and suggests products that customers are likely to love, thereby increasing sales through upselling and cross-selling.
Omnichannel Integration
- RevoChat can be integrated across multiple platforms including Facebook, WhatsApp, Instagram, Shopify, and WooCommerce, providing a unified customer experience.
Task Automation
- While primarily focused on customer interaction, RevoChat also helps in automating routine tasks, allowing businesses to manage their operations more efficiently.
Functionality
Customer Engagement
- RevoChat engages customers by providing personalized recommendations and assistance, enhancing the overall shopping experience and increasing customer satisfaction.
Enhanced Customer Service
- The chatbot handles customer queries round the clock, improving response times and ensuring that customers receive timely and accurate information.
Cost Savings
- By automating routine inquiries, RevoChat helps reduce customer service costs, allowing businesses to allocate resources more effectively.
Performance Metrics
- RevoChat has been shown to improve customer satisfaction by 65%, reduce customer service costs by 32%, and increase the average order value by 24% through its efficient and personalized interactions.
Pricing Plans
RevoChat offers several pricing plans to cater to different business needs:
- Basic Plan: $49/month, serves up to 120 visitors/month, with 1200 message credits and up to 15 million characters.
- Plus Plan: $159/month, serves up to 1250 visitors/month, with 12500 message credits and up to 50 million characters.
- Elite Plan: $999/month, serves up to 12500 visitors/month, with 125000 message credits and up to 300 million characters.
Each plan includes a 14-day free trial, allowing businesses to test the features and functionality before committing to a subscription.