Yellow.AI is a leading conversational AI platform designed to revolutionize customer interactions, automation, and enterprise operations through advanced AI technologies.
What Yellow.AI Does
Yellow.AI enables businesses to build and deploy AI-powered chat and voice bots that act as AI workers across various departments, including customer support, sales, marketing, commerce, HR, and IT. These bots can be integrated into websites, mobile apps, and third-party platforms to enhance customer experience (CX), reduce costs, increase conversions, and facilitate self-service capabilities.
Key Features and Functionality
Data-Efficient NLP
Yellow.AI’s proprietary NLP engine is based on a few-shot learning model, which requires significantly less data (50% less) compared to other platforms like Microsoft LUIS and Google DialogFlow. This engine addresses common challenges such as insufficient structured data and high false positive rates, making it highly efficient for training chatbots.
Translation-Independent Multilingual Model
The platform features a multilingual sentence embedding model that allows intent classification models to be trained in one language and used across multiple languages without the need for translations or additional utterances per language.
Omni-channel Automation-first Service Desk
Yellow.AI’s Virtual Assistants are designed to deflect a significant portion of incoming queries, making human agents more productive. The platform includes multi-turn Natural Language Generation (NLG) that provides text response suggestions for agents, enhancing their efficiency.
Deep Learning-based Insights Engine
The platform includes a proprietary enterprise search engine based on a Transformer Model, which can connect with various internal document management systems like Microsoft SharePoint, ServiceNow, and Confluence. This engine helps in providing accurate and relevant information directly from the integrated systems.
Generative AI (Gen AI)
Yellow.AI’s Gen AI technology excels in natural language generation, offering customizable, multimodal output and adaptive responses. Built on a multi-LLM (Large Language Model) architecture, Gen AI enables dynamic, goal-oriented, and human-like conversations across chat and voice channels.
Zero Setup and Rapid Deployment
The Yellow.AI Zero Setup feature allows businesses to deploy AI-powered bots without any coding or NLP training. This includes runtime workflows and over 150 marketplace templates, enabling companies to go to market 2x faster.
Autonomous Customer Support
Yellow.AI is known for its fully autonomous zero-touch customer support, achieving over 90% automation, a 50% increase in agent productivity, and a 30% reduction in average handling time. This significantly enhances the customer support landscape.
Hyper-Personalization
The platform’s unified data platform enables businesses to deliver highly personalized customer interactions in real-time, without the need for technical setup or preconfigured flows. This can expand automation coverage to nearly 100%, increase customer satisfaction (CSAT) by 40%, and improve high-quality leads by 25%.
Voice Automation
Yellow.AI’s voice AI agents are recognized for their industry-leading accuracy, understanding any language, tone, or accent. This feature delivers human-like interactions and personalized experiences for global customers.
Enterprise-Grade Security
The platform is backed by ISO, HIPAA, SOC2, and GDPR certifications, ensuring it meets the highest security standards and compliance requirements. It includes features like redaction/masking of PII/sensitive information to ensure data security.
Integrations and Customizations
Yellow.AI integrates seamlessly with various platforms such as Shopify, WhatsApp, and other social channels, allowing businesses to serve customers effortlessly across multiple channels.
In summary, Yellow.AI is a comprehensive conversational AI solution that leverages advanced NLP, generative AI, and deep learning to automate customer interactions, enhance operational efficiency, and provide personalized customer experiences, all while ensuring high security and compliance standards.
