Overview of Aivo
Aivo is a pioneering technology company specializing in AI-powered conversational solutions designed to revolutionize customer service and enhance customer engagement. Founded in Argentina in 2012, Aivo has expanded globally, operating in 22 countries with a presence in North and South America, and Europe.
What Aivo Does
Aivo provides a suite of innovative products aimed at automating and personalizing customer service interactions across various digital channels. The primary goal is to deliver quick, personalized solutions, and ensure customers spend less time on customer service and more time on activities they enjoy.
Key Products and Features
AgentBot
- AgentBot is a virtual conversational assistant powered by artificial intelligence. It allows companies to create conversational journeys and automate interactions on multiple channels, including web and mobile web chat, WhatsApp, Instagram, Facebook Messenger, mobile apps, and phone calls. AgentBot is no-code, making it accessible for any team to manage without technical training.
Voice
- Voice is a phone-based virtual assistant that leverages AI to provide automated customer service over telephone lines. This solution ensures 24/7 availability and personalized interactions.
Live
- Live is an omnichannel chat solution that combines human attention with AI assistance. It empowers customer service agents to provide seamless support across different channels and can seamlessly route conversations to a live human agent if necessary.
Help
- Help is a centralized knowledge base and smart search engine that enhances the self-service experience. It provides content-based knowledge loaded for AgentBot, enabling customers to find answers quickly and efficiently.
Key Features and Functionality
- AI-Powered Responses: Aivo’s solutions are driven by advanced AI, ensuring accurate and personalized responses to customer queries.
- Multi-Channel Support: Aivo supports a wide range of channels, including text and voice, allowing for a consistent customer service experience across all platforms.
- 24/7 Availability: Aivo’s solutions are available around the clock, providing continuous support to customers.
- Customizable Chat Widgets and Branding: Companies can customize chat widgets and branding to align with their corporate identity.
- Real-Time Analytics and Feedback Collection: Aivo offers real-time analytics, session data evaluation, and feedback collection to help businesses improve their customer service strategies.
- Automated Workflows and CRM Integration: The platform integrates with leading CX and CRM solutions such as Zendesk, Salesforce, and Genesys PureCloud, allowing for automated workflows and seamless data exchange.
- Multilingual Support: Aivo supports interactions in over 80 languages, catering to a global customer base.
- User Segmentation and Proactive Chat: Features include user segmentation and proactive chat capabilities to engage customers more effectively.
- Mobile App and Third-Party Integrations: Aivo supports mobile apps and integrates with various third-party applications to create a personalized work ecosystem.
Additional Capabilities
- Hyper-Realistic Avatars and Video Conversational AI: Aivo offers the option to use hyper-realistic avatars generated with AI for a more personalized and human-like interaction experience.
- Satisfaction Score and Visitor Tracking: The platform includes tools to measure customer satisfaction and track visitor behavior, providing valuable insights for strategy improvement.
By integrating these features and products, Aivo enables businesses to automate digital channels, enhance customer engagement, and provide a superior, personalized customer service experience.