Ask AI by Coora is a cutting-edge AI-powered tool designed to enhance customer engagement and streamline support operations for e-commerce businesses, particularly those using the Shopify platform.
What Ask AI Does
Ask AI integrates seamlessly into your e-commerce site to provide immediate and accurate responses to customer queries. By adding an ‘Ask a Question’ button on your product pages, customers can get instant information, which boosts their confidence and drives conversions.
Key Features and Functionality
Customer Support Enhancement
Ask AI significantly speeds up response times by providing instant answers to customer queries. This AI-powered assistant acts as a super-smart sidekick, freeing up support agents to focus on more complex issues.
AI-Powered Responses
Powered by state-of-the-art AI technology, similar to that of ChatGPT, Ask AI delivers responses with a high level of understanding and precision. This ensures that each response is tailored to address the unique inquiries of customers, making it feel like each answer is handcrafted by a product expert.
Integration and Compatibility
Ask AI works directly within the Shopify admin interface and is compatible with the latest Shopify themes. It supports multiple languages, including English, Spanish, French, Italian, Polish, German, and Portuguese (Brazil).
Proactive Ticket Reading
The AI SideKick proactively generates answers with citations and links to trusted sources, addressing customer issues before they escalate. This proactive approach ensures swift and accurate resolutions, enhancing customer satisfaction.
Self-Service Search Bar
The Self-Service Search Bar allows customers to find solutions independently by providing easy-to-understand answers sourced from public-facing documents and community forums. This reduces the volume of support tickets and promotes self-sufficiency among users.
Free Tier and Pricing
Ask AI is free to install and includes 100 free question answers. After the initial 100 questions, it costs $1 per 100 questions answered, with all charges billed in USD.
Benefits
- Enhanced Customer Experience: Ask AI elevates the shopping experience by providing quick and accurate answers, leading to more informed purchases and a boost in sales.
- Streamlined Operations: By automating customer support, Ask AI allows your team to focus on other aspects of business growth.
- Multi-Language Support: Supports multiple languages, making it accessible to a broader customer base.
- Seamless Integration: Works seamlessly with Shopify, ensuring a smooth implementation process.
In summary, Ask AI by Coora is an invaluable tool for e-commerce businesses, offering a user-centric approach to customer support and engagement through advanced AI technology. Its features and functionality are designed to enhance customer satisfaction, streamline operations, and drive business growth.