Engati Overview
Engati is a comprehensive, no-code chatbot platform designed to enhance customer experiences through conversational automation and intelligence. Here’s a detailed overview of what the product does and its key features:
Core Offerings
Engati primarily offers two core functionalities: chatbots and live chat. These tools are integrated into a single platform, making it easy to manage and deploy conversational automation across various channels.
Chatbot Functionality
- Paths and FAQs: Engati allows users to define different conversation flows or “paths” that the bot can follow based on user intents. These paths are supported by FAQs that cover various utterances or phrases related to each path, ensuring the bot can respond accurately to user queries.
- Attributes: The platform enables the storage of user information through attributes, which act as variables to hold details related to the conversation flow. This can include data such as email addresses, order details, and delivery addresses.
- Templates: Engati provides over 150 pre-made chatbot templates that can be customized to fit specific business needs. These templates simplify the process of building chatbots for various use cases, such as customer service, order tracking, and more.
- Multi-Language Support: The platform supports over 50 international languages, allowing businesses to engage with a global audience.
Live Chat
- Real-Time Interactions: Engati’s live chat feature enables businesses to engage with customers, employees, and prospects in real-time conversations across more than 15 channels, including websites, Facebook Messenger, WhatsApp, and others.
- Self-Service Automation: The live chat includes features like self-service automation, skill-based routing, and detailed analytics, making it easier to manage interactions efficiently.
Key Features
- No-Code Platform: Engati is designed to be user-friendly, requiring no coding skills to build, deploy, and train chatbots. This makes it accessible to a wide range of users.
- Customization and Flexibility: The platform offers robust customization options, allowing businesses to create custom journeys with up to 45 nodes and supporting interactive flows, voice bots, and extensive integrations.
- Integration Capabilities: Engati can integrate with various work apps, enabling seamless communication and data exchange across different platforms.
- Customer Support and Training: Engati provides 24/7 customer support and comprehensive training resources, including a bot preview feature for testing, to ensure users can maximize the platform’s capabilities.
Additional Capabilities
- NLU Engine: Engati has its own Natural Language Understanding (NLU) engine, which ensures that chatbots respond accurately to user queries by understanding the intent behind the messages.
- Broadcasts and Campaigns: The platform allows users to handle broadcasts and campaigns, manage agents, and promptly address inquiries in real-time.
- One-View Inbox: Engati consolidates conversations from multiple channels into a single inbox, streamlining agent interactions and improving response times.
Conclusion
In summary, Engati is a powerful tool for businesses looking to enhance their customer interactions through advanced chatbot and live chat functionalities, all within a user-friendly, no-code environment.