Product Overview
Skipped is an innovative, AI-driven inventory and fulfillment solution designed to help brands, retailers, and e-commerce businesses optimize their inventory management, prevent lost sales, and enhance customer satisfaction.
Key Functionality
- Out-of-Stock Management: Skipped enables the sale of out-of-stock products and variants by connecting brands and retailers through a collaborative fulfillment platform. When a product is out of stock, Skipped’s real-time network identifies a matching merchant who can fulfill the order, ensuring the customer completes their purchase without any interruptions or redirections from the original website.
Core Features
- Real-Time Inventory Management: Skipped integrates seamlessly with most inventory management systems and e-commerce platforms, providing real-time solutions to manage stockouts and optimize inventory levels. This integration helps in preventing lost sales and reducing overstock issues.
- AI-Driven Solutions: The platform uses AI to offer alternatives for out-of-stock items, ensuring that customers can complete their purchases without any disruptions. This AI-driven approach helps in maintaining customer satisfaction and loyalty.
- Merchant Network: Skipped operates a merchant network where orders are automatically routed to fulfilling merchants that match the commitments to the customers. This network allows brands and retailers to share margins on sales made through the platform, creating an additional revenue stream.
- End-to-End Fulfillment: The platform handles the entire fulfillment process, from identifying the out-of-stock product to routing the order to a fulfilling merchant, all while maintaining the original brand’s customer relationship. This includes managing any challenges or issues that may arise during the fulfillment process.
- Scalability and Integration: Skipped is designed to be scalable and suitable for both small and large businesses. It offers plugins and integrations with most e-commerce platforms and provides rich platform APIs for unique requirements, ensuring minimal integration effort.
- Reducing Waste and Overstock: By optimizing inventory levels and managing stockouts effectively, Skipped helps reduce waste and overstock issues. This is achieved by enabling the sale of products that would otherwise be heavily discounted or discarded, and by improving product turnover cadence.
Benefits
- Prevent Lost Sales: Skipped ensures that customers can complete their purchases even when a product is out of stock, preventing the loss of entire shopping carts due to a single out-of-stock item.
- Enhance Customer Satisfaction: By providing a seamless shopping experience, Skipped helps in retaining customers and maintaining their loyalty to the brand.
- Optimize Inventory: The platform optimizes inventory levels, reduces overstock, and minimizes waste, leading to improved operational efficiency and cost savings.
Overall, Skipped offers a comprehensive solution for brands and retailers to manage their inventory more effectively, reduce lost sales, and enhance customer satisfaction through its innovative AI-driven and collaborative fulfillment platform.