WotNot Overview
WotNot is a comprehensive no-code chatbot and live chat platform designed to streamline and enhance customer interactions, lead generation, and customer support processes for businesses.
What WotNot Does
WotNot allows users to build, deploy, and manage chatbots and live chat solutions across various channels, including websites, Facebook Messenger, WhatsApp, SMS, and more. This platform is tailored to automate routine tasks, generate leads, and reduce customer support costs without the need for coding.
Key Features
No-Code Chatbot Builder
WotNot features an intuitive, visual interface that enables users to create chatbots from scratch or use professional templates. This no-code approach makes it easy to build and customize conversation flows using readymade scripts.
Advanced Chatbot Features
- Auto Layout: Automatically arranges action blocks on the canvas to declutter the chatbot flow.
- Auto-save Changes: Saves changes in real-time, allowing users to pick up where they left off.
- Undo Redo: Enables easy navigation to make or reset changes in the chat flow.
- Minimap: Provides a bird’s eye view of the entire chatbot.
- Version Control: Allows users to maintain multiple versions of their deployments and easily revert to previous versions if needed.
- Nested Flows: A feature that enables the creation of subflows within the main flow, simplifying complex conversation flows.
Live Chat Integration
WotNot includes a robust live chat feature that allows businesses to review all conversations between the bot and visitors across all deployed channels. It also enables the handover of chats to human customer service representatives when necessary, ensuring a seamless transition from automated to human support.
Analytics and Reporting
The platform offers detailed analytics to help businesses track key performance indicators (KPIs) such as business value generated, cost saved, and conversion rates. This allows for a clear understanding of the impact of the chatbots on business operations.
Integrations
WotNot integrates seamlessly with a wide range of tools and services, including:
- CRM systems like Salesforce, HubSpot, and Zoho CRM
- Scheduling tools like Google Calendar and Outlook Calendar
- AI platforms such as IBM Watson and Google Dialogflow
- Ticketing systems like Zendesk
- Utility tools like Zapier and Mistral
- Channels like Facebook Messenger, WhatsApp, SMS, and web integration.
Additional Functionality
- Multi-lingual Support: Supports multiple languages to cater to a global audience.
- Team and Teammate Management: Allows for the management of multiple team members and their roles.
- Trigger Conditions: Enables the setup of specific conditions to trigger different actions within the chatbot flow.
Benefits
WotNot simplifies the process of building and deploying chatbots and live chat solutions, making it easier for businesses to engage with site visitors, generate leads, and provide efficient customer support. Its integration with various tools and services ensures that it fits seamlessly into existing workflows, enhancing overall business efficiency.