xSellco Overview
xSellco is a comprehensive eCommerce platform designed to help online sellers manage and optimize their customer support, feedback, and pricing strategies across multiple sales channels. Here’s a detailed overview of what the product does and its key features:
Core Functionality
xSellco’s platform centralizes customer support queries, feedback management, and pricing adjustments, making it an all-in-one solution for eCommerce businesses. Here are the main components:
Help Desk Services
xSellco’s help desk, known as eDesk, consolidates customer inquiries from various sales channels, including webstores, marketplaces like Amazon, eBay, Walmart, and social media platforms. It automates the sorting process, prioritizes messages based on urgency, and provides support staff with all necessary information, such as order details and previous communications, to respond quickly and effectively.
Feedback Management
The xSellco Feedback tool automates the process of requesting reviews from customers. It connects seamlessly with multiple marketplaces and allows users to target happy customers based on factors like on-time delivery and previous positive reviews. Users can create customized email templates with dynamic placeholders to personalize review requests, directing customers to the desired review platforms.
Repricer
xSellco’s Rapid Repricer is an intelligent repricing solution, particularly beneficial for Amazon sellers. It offers instant repricing to help sellers stay competitive and maximize their sales. This feature ensures that prices are adjusted in real-time to reflect market conditions.
Key Features
Centralized Dashboard
xSellco provides a single, intuitive dashboard where users can manage customer support queries, feedback, and order details from all their sales channels. This centralization simplifies the process of handling customer inquiries and feedback.
Automation and Templates
The platform includes automation features such as auto-sorting of incoming messages, customizable message templates, and snippets that speed up responses by inserting key details like customer names and order information. An auto-responder feature ensures timely responses even during peak support times or out-of-office hours.
Multi-Language Support
xSellco offers auto-translation capabilities, enabling businesses to support customers in multiple languages without the need for a multilingual support team. This feature is crucial for expanding into international markets.
Live Chat and Social Media Integration
The platform integrates with live chat tools to help turn browsers into buyers by answering queries in real-time. It also connects with social media platforms like Facebook and Twitter to manage customer support and protect the business’s reputation.
Performance Metrics and Insights
xSellco analyzes trends in customer support queries, providing insights on areas that need improvement. Users can track key metrics such as response times and message volume, helping them make informed decisions to enhance their customer support and sales strategies.
Collaborative Workflow
The platform supports a collaborative workflow, allowing teams to assign tickets, work together on support issues, and ensure that customer queries are handled efficiently.
Benefits
- Time and Cost Savings: By automating and centralizing customer support and feedback management, xSellco helps businesses save time and money.
- Improved Customer Experience: With fast, personalized responses and real-time support, businesses can significantly enhance their customer satisfaction.
- Increased Sales: The platform’s repricing and feedback management tools help businesses maintain competitive pricing and improve their online reputation, leading to higher sales.
Overall, xSellco is a powerful tool for eCommerce businesses looking to streamline their customer support, feedback management, and pricing strategies, ultimately leading to improved customer satisfaction and increased sales.