Introduction to Zoey Commerce
Zoey Commerce is a comprehensive B2B and wholesale eCommerce platform designed to streamline and enhance business operations for online retailers. It offers a robust set of tools and features that cater to the unique needs of B2B sales, making it an ideal solution for businesses looking to optimize their eCommerce presence.
Key Features and Functionality
User-Friendly Storefront and Customization
Zoey Commerce provides a no-code, drag & drop theme editor, allowing merchants to create a customized and optimized B2B web experience. The storefront can be restricted to login-only access, and it supports online account applications, quote requests, and wholesale-specific configurations. This flexibility ensures that the online store aligns perfectly with the business’s brand identity and operational needs.
Advanced Web Admin and Automation
The Zoey Web Admin offers a suite of tools that automate various aspects of B2B business operations. This includes CRM tools, order management, quotations, product management, reporting, storefront design, and sales and discount features. The platform also supports pre-built integrations with key software, REST API, and Data Mapper solutions, enabling seamless integration with other business systems.
Customer Relationship Management (CRM)
Zoey’s CRM is specifically designed for B2B sales, consolidating all customer data into a single, easy-to-use dashboard. It allows for managing multiple buyers within one account, tracking opportunities, leads, and accounts with custom fields and notes, and managing negotiated pricing, restrictions, terms, locations, and shipping/payment methods. The CRM also includes self-service account tools for easy shipping and billing management.
Product Management
The platform offers advanced product management features, including custom product attributes, parent/child product relationships, and group/bundle product types. Merchants can configure kits and bundles, manage multiple warehouse inventory locations, and set packaging increments to simplify the ordering process. Additionally, Zoey allows for backorder management, minimum and maximum quantity settings, and customer group segmentation to control pricing and visibility.
Mobile App and Offline Capabilities
Zoey’s mobile app is designed to work offline, providing access to the customer database, enabling the creation of new leads, signing up customer accounts, and drafting orders and quotes. The app syncs all data with the Zoey Admin and connected back-office systems, ensuring real-time updates. It also supports barcode scanning for quick order entry and real-time inventory and shipping/tracking information.
Delivery and Order Management
The platform includes features for managing delivery routes, assigning accounts to delivery drivers, and printing pick-lists based on delivery dates and routes. Drivers can mark orders as delivered, exclude unavailable items, and take payments directly through the mobile app. Additionally, Zoey’s split order functionality allows orders to be placed across multiple suppliers and automates the process of sending customer orders as drop-ship POs to suppliers.
Marketing and Reporting Tools
Zoey Commerce comes equipped with powerful marketing tools, including email marketing automation and social media integration, to attract, engage, and retain customers. The platform also provides advanced reporting and analytics features, offering real-time data tracking to monitor sales trends, analyze customer behavior, and make informed business decisions.
Integration and Automation
Zoey’s seamless integration capabilities allow merchants to connect their eCommerce store with various business tools and platforms, such as inventory management software and payment gateways. The platform’s REST API and Data Mapper solutions facilitate smooth communication and data synchronization across all systems, automating processes like shipping/tracking updates and invoicing.
Conclusion
In summary, Zoey Commerce is a powerful and flexible eCommerce platform tailored for B2B and wholesale businesses. It offers a user-friendly storefront, advanced CRM and product management tools, robust integration capabilities, and comprehensive reporting and analytics features, all designed to streamline operations, drive sales, and enhance customer satisfaction.