Overview of Coveo
Coveo is a cutting-edge, composable AI search and generative experience platform designed to enhance and personalize digital interactions across various platforms, including websites, software-as-a-service (SaaS) applications, and enterprise systems.
What Coveo Does
Coveo serves as an intelligence layer that powers individualized, trusted, and connected experiences. It integrates sophisticated AI and machine learning technologies to deliver highly relevant search results, personalized recommendations, and generative answers. This platform is tailored to improve customer experiences, drive business outcomes, and streamline internal operations.
Key Features and Functionality
AI-Driven Search and Relevance
Coveo’s search capabilities go beyond traditional query results by leveraging advanced indexing methods, including vector search, to match user behavioral data, user profiles, and related product information. This ensures that search results are highly relevant and tailored to user intent and interests.
Customizable Search Interfaces
The Coveo In-Product Experience (IPX) allows for the quick deployment of a lightweight and feature-rich search interface that can be integrated into any website or SaaS application. This interface is customizable and supports different authentication methods, including generic and user-specific search tokens, to ensure users see only the content they are authorized to access.
Relevance Generative Answering (RGA)
Coveo’s RGA feature uses generative AI to generate answers to natural language user queries directly from the secured content within the Coveo organization. This is enhanced by the Semantic Encoder (SE) model, which retrieves items based on semantic similarity with the query.
Dynamic Navigation Experience (DNE) and Smart Snippets
The platform offers a new search page builder that allows for the addition of Dynamic Navigation Experience (DNE) and Smart Snippets, enhancing the relevance and interactivity of search results. The builder also provides extensive styling options and easier integration with existing websites.
Advanced Filtering and Indexing
Coveo includes improved filtering options for content sources like SharePoint Online, allowing for more precise control over what content is indexed based on modification dates, metadata, and specific site tags. This ensures that only relevant and up-to-date content is included in the search index.
Integration with Other Platforms
Coveo seamlessly integrates with various platforms such as Adobe Experience Manager, Salesforce, Slack, and SAP Commerce Cloud. These integrations enable features like intelligent swarming for customer service, real-time product availability, and personalized recommendations across different channels.
Analytics and Reporting
The platform automatically records Coveo Usage Analytics (Coveo UA) events, which can be used to enhance search result relevance through Coveo Machine Learning (Coveo ML) and generate reports to gain insights into user interactions.
Security and Compliance
Coveo is committed to data security and compliance, holding certifications such as ISO 27001 and ISO 27018, and being SOC2 compliant and HIPAA compatible. It also offers a 99.999% SLA, ensuring high reliability and uptime.
In summary, Coveo is a powerful AI-driven search and experience platform that offers a suite of advanced features to personalize and enhance digital interactions, drive business outcomes, and ensure robust security and compliance.