Product Overview of Skubana
Skubana is a comprehensive, cloud-based e-commerce operations platform designed to streamline and automate the back-end processes of high-volume sellers, whether they operate on a single channel or multiple marketplaces.
What Skubana Does
Skubana is an all-in-one ERP system and operations platform that unifies various aspects of e-commerce operations, including order management, inventory management, shipping, vendor management, and cross-channel analytics. This platform is built to empower online sellers by eliminating human error, enhancing efficiency, and saving valuable time. It was founded by Chad Rubin, a successful e-commerce entrepreneur, to address the operational challenges he faced in his own business ventures.
Key Features and Functionality
Inventory Management
Skubana offers real-time multi-channel, multi-warehouse inventory synchronization. It updates inventory levels based on intelligent shipping zone and sales channel allocation rules, ensuring accurate and up-to-date inventory tracking across multiple warehouses.
Order Management
The platform provides intuitive order and returns processing. It routes orders to multiple warehouses, supporting various fulfillment methods such as direct warehouse, 3PL, dropshipping, and Fulfillment by Amazon (FBA). Skubana also allows for batch shipping, customized packing slips, return labels, and emails, which helps in improving customer service and retention.
Shipping Management
Skubana integrates with major shipping providers like FedEx, UPS, USPS, DHL, and more. It supports advanced shipping workflows, including split and routed orders based on inventory levels, and offers various FedEx services such as FedEx Home Delivery, FedEx Ground, and FedEx Express.
Vendor Management
The platform includes a complete vendor and purchase order workflow. It automates purchase order creation based on past product sell-through, eliminating data entry errors and enabling quick replenishment of stock levels or dropshipping.
Analytics and Reporting
Skubana provides cross-channel analytics, offering insights into the most profitable channels and products. This helps sellers make informed decisions about inventory management and channel optimization.
Additional Features
- Multi-Channel Integration: Supports integration with various marketplaces like Amazon, eBay, Newegg, Rakuten, and more, as well as e-commerce platforms such as Shopify, BigCommerce, and Magento.
- Automated Workflows: Automates many aspects of the business, reducing manual processes and human error.
- Demand Forecasting: Helps in predicting future demand to optimize inventory levels.
- Returns Management: Streamlines the returns process with customized return labels and emails.
- Customer Management: Manages customer interactions and data effectively.
- Financial Management: Integrates with accounting software like QuickBooks and Xero for seamless financial management.
- Customizable Dashboards: Allows users to create personalized dashboards for better data visualization.
- API Integrations: Offers an open API and an expansive App Store library for unlimited customization and integration with other systems.
Benefits
Skubana’s comprehensive suite of features helps businesses increase efficiency, reduce human errors, and make data-driven decisions. It is particularly beneficial for high-volume sellers looking to scale their operations across multiple channels and warehouses. The platform’s ability to unify back-office operations in one place makes it an invaluable tool for managing complex e-commerce operations.