Product Overview of Favor
What is Favor?
Favor is an on-demand delivery app designed by Texans for Texans, operating in over 400 cities across Texas and part of the H-E-B family. It allows users to order a wide range of items, from food and drinks to household essentials, and have them delivered quickly and efficiently.
Key Features and Functionality
Comprehensive Delivery Service
Favor is not limited to just food delivery. It acts as a personal assistant service, where users can order anything from local restaurants, stores, and even other establishments within their delivery zone. This includes picking up items such as dry cleaning, video games, or even Christmas trees, making it a versatile and convenient option.
User-Friendly App
The Favor app enables users to browse thousands of local restaurants and stores, select their desired items, and place orders with just a few taps. The app is designed for ease of use, allowing users to edit order details and track the status of their delivery in real-time.
Direct Communication with Runners
Users can communicate directly with their assigned Favor Runner via text or phone call, making it easy to provide additional instructions or make adjustments to the order during the delivery process.
Speedy Delivery
Favor is known for its speedy delivery, with an average delivery time of 45 minutes or less. This is achieved through efficient logistics and real-time updates via the app, ensuring users are informed about the status of their orders.
Alcohol Delivery
In select cities, Favor also offers alcohol delivery from various partners. Users must be 21 or older and present a valid ID to the Runner upon delivery.
Flexible Payment and Tipping
The app handles payments securely and cashlessly. It also suggests a tip for the Runner based on the order cost and distance traveled, with the option to adjust the tip after delivery. The Runner receives 100% of the tip.
Favor Flex Pay
For Favor Runners, the app introduces Favor Flex Pay, a feature that offers higher earnings for orders that may take extra time and effort to complete due to factors like wait time, delivery distance, or high demand.
Order Management
Users can cancel orders through the app before the Runner arrives at the store or restaurant to pick up the order. However, cancellation fees may apply if the order has already been accepted or prepared.
Additional Benefits
- Delivery Fees and Credits: Favor charges a standard delivery fee of $6, which may vary by location or merchant. The app also offers order credit and delivery fee credit, which can be applied to reduce the cost of orders.
- Expansion and Availability: Favor operates in numerous cities across Texas and continues to expand its services, ensuring a wide reach and availability for its users.
In summary, Favor is a robust on-demand delivery service that offers a wide range of products, flexible communication with delivery personnel, speedy delivery, and user-friendly app functionality, making it a convenient and reliable choice for Texans.