Product Overview of Flipdish
Flipdish is a comprehensive, all-in-one point of sale (POS) and restaurant management system designed to streamline operations, enhance customer satisfaction, and drive revenue growth for restaurants, takeaways, delis, cafes, and other food establishments.
What Flipdish Does
Flipdish helps restaurants regain control of their sales and marketing channels by providing a user-friendly online ordering system, customized food ordering apps, websites, and self-service kiosks. This platform is tailored for individual restaurants as well as multi-store chains and franchises, enabling them to manage all aspects of their business from a single, intuitive dashboard.
Key Features and Functionality
Order Management
Flipdish offers robust order management capabilities, allowing businesses to manage all their online and in-store orders from one central dashboard. This includes organizing tickets by station and dispatch types, printing labels, and sending orders efficiently to minimize mix-ups and errors.
Menu and Table Management
The system allows for centralized menu management, enabling easy updates and the ability to snooze items when they are out of stock. Table management features help in optimizing seating and service efficiency.
Inventory Management
Flipdish includes a comprehensive inventory management tool that helps businesses track costs at the ingredient level, stay compliant with regulations, and receive alerts for potential food safety issues.
Customer and Employee Management
The platform offers customer management features such as loyalty programs, promotions, and discounts, as well as detailed customer transaction histories. For employees, it provides tools for managing staff rotas, holidays, and permissions, along with the ability to assign custom roles and manage staff meals and discounts.
Sales Reporting and Analytics
Flipdish provides real-time sales data and detailed analytics, allowing businesses to monitor performance across all sales channels from a single dashboard. This includes real-time cost reporting, sales reports, and local restaurant marketing insights.
Payment Processing
The system securely accepts various payment types, including cash, vouchers, and all major credit cards, as well as contactless payments like Apple and Google Pay. It also supports multiple payment types in a single transaction and includes built-in PCI compliance to prevent security breaches.
Kitchen Display System (KDS)
The Flipdish KDS is integrated with the POS and can be customized to fit the unique workflows of each kitchen. It helps in organizing tickets, sending orders to different stations, and printing labels for easy identification.
Mobile POS and Offline Mode
Flipdish offers a mobile POS solution that works on Android, iOS, and Windows, ensuring businesses can operate seamlessly even in offline mode. This flexibility is particularly useful in fast-paced, hot environments.
Online Ordering and Delivery Management
The platform supports online ordering through customized websites, mobile apps, and self-service kiosks. It also includes features for managing deliveries, assigning drivers, and sending delivery notifications to keep customers informed.
Marketing and Loyalty
Flipdish helps businesses build customer loyalty with tailored promotions, vouchers, and loyalty programs. It also offers tools for SMS campaigns, Google and social media marketing, and automated retention campaigns to bring back lapsing customers.
Additional Benefits
- Multi-Location Support: Flipdish is designed to support multiple outlets, allowing businesses to manage menus centrally and get full visibility on reports from all sites.
- Hardware Compatibility: The system can work with existing hardware and also offers restaurant-grade hardware designed for fast-paced environments.
- Integration and Support: Flipdish integrates with various third-party services, including last-mile delivery services, and provides extensive support through its Help Centre, Academy, and 24/7 help desk.
Overall, Flipdish is a powerful restaurant platform that streamlines operations, enhances customer satisfaction, and drives revenue growth through its comprehensive suite of features and functionalities.