Product Overview: Amwell Converge™ Platform
Introduction
Amwell’s Converge™ platform is a comprehensive digital care delivery enablement solution designed to transform the healthcare experience by integrating various aspects of care into a seamless, unified ecosystem. This platform is tailored for both providers and payers, aiming to enhance the quality, accessibility, and efficiency of healthcare services.
Key Features and Functionality
Integrated Care Experience
The Amwell Converge™ platform integrates telehealth transactions, allowing for a holistic and informed care experience. It combines in-person, virtual, and automated care, ensuring a comprehensive and longitudinal patient view throughout their care journey.
Provider-Centric Solutions
For providers, the platform streamlines experiences by integrating workflows into Electronic Health Records (EHRs), facilitating a smooth transition between in-person and virtual consultations. Key features include:
- Seamless Connectivity: Ensures patient health data is connected throughout the care journey.
- Intelligent Routing: Routes virtual consults across the clinical network, third-party networks, and the Amwell Medical Group to manage virtual visit volumes and staffing demands.
- Extended Virtual Care: Integrates software-enabled Carepoint™ devices to connect with patients in hospitals and facilities.
Payer-Centric Solutions
For payers, the platform offers several benefits:
- Whole-Member Care: Covers preventive, chronic, and behavioral health services.
- Enhanced Member Engagement: Utilizes automated care programs and easy specialty care access.
- Custom Reporting: Provides insights into member health through custom or pre-configured reporting.
- Expanded Clinical Capacity: Blends the payer’s provider network with Amwell Medical Group for 24/7/365 national coverage.
- Unified Consumer Experience: Engages members with a seamless experience under a unified brand, enhancing interoperability with a flexible architecture.
Advanced Technologies and Integrations
The platform leverages cutting-edge technologies:
- AI and Natural Language Processing: Collaborates with Google Cloud to offer real-time captioning, translation services, and AI-powered tools to engage patients and care teams before, during, and after visits.
- Remote Patient Monitoring: Integrates with Biobeat for continuous monitoring of vital signs and AI-powered early warning systems.
- Virtual Medical Second Opinions: Partners with Cleveland Clinic to provide virtual second opinion services, connecting patients to over 3,500 Cleveland Clinic physicians.
User-Friendly and Secure
The platform is designed to be user-friendly and secure:
- HIPAA Compliance: Ensures all live video consultations are HIPAA-compliant.
- Patient Self-Scheduling: Allows patients to schedule visits and complete health questionnaires.
- Virtual Waiting Room: Manages appointment schedules and notifies providers when patients are ready for visits.
Scalability and Flexibility
The Converge™ platform boasts an open architecture, enabling it to host and operate applications from various digital health companies. This flexibility makes it scalable and adaptable to different healthcare needs, from urgent to acute and post-acute care, as well as chronic care management and healthy living.
Impact and Benefits
The Amwell Converge™ platform has demonstrated significant benefits, including:
- High Success Rate: Achieved a 98% visit success rate and 99.9% uptime.
- Improved Connectivity: Reduced visit connection times by three times compared to the legacy system.
- Positive Feedback: Received a 90% patient/provider thumbs-up rating.
Overall, the Amwell Converge™ platform is a robust solution that enhances the healthcare ecosystem by providing a seamless, integrated, and technology-driven care experience for both providers and payers.