Doxy.me is a web-based telemedicine platform designed to facilitate secure, efficient, and user-friendly video consultations between healthcare providers and their patients.
What Doxy.me Does
Doxy.me allows healthcare providers to conduct remote telehealth sessions, replicating many of the clinical workflows found in traditional in-person settings. The platform was founded in 2013 by Brandon Welch and has since grown to become a widely adopted solution, especially accelerated by the COVID-19 pandemic, with over 1.3 million healthcare providers using it worldwide as of 2024.
Key Features and Functionality
Video Conferencing
Doxy.me offers secure, high-quality HD video and audio for real-time consultations, ensuring clear communication between healthcare providers and patients. The platform operates without the need for downloads or plugins, working seamlessly in most popular browsers.
Patient Check-In and Queue Management
The platform includes a streamlined patient check-in process and a patient queue system, which allows healthcare providers to manage multiple patients efficiently. This feature mimics a traditional waiting room, enabling providers to see when patients have checked in and to transition between patients quickly.
Virtual Waiting Room
Providers can customize the virtual waiting room with their own branding, including text, images, and videos, to create a welcoming environment for patients while they wait for their consultations.
Additional Communication Tools
Doxy.me includes live chat functionality, allowing providers to communicate with patients via text even while on a call with another patient. This feature complements audio and video communications and enhances the overall telehealth experience.
Security and Compliance
The platform takes a data-lean approach to privacy and security, ensuring compliance with HIPAA, GDPR, HITECH, and other relevant regulations. It does not collect or store patient health information, maintaining patient anonymity and security.
Custom Branding and Integration
Healthcare providers can customize the platform’s interface to reflect their brand identity. Doxy.me also integrates with several third-party healthcare IT solutions, such as Epic, eClinicalWorks, Azure SSO, Okta, and Luminello, to expand its functionality.
Analytics and Insights
The platform provides analytics and insights into telehealth services, including patient visit volumes, wait times, and provider availability. This helps providers make informed decisions and track appointment history and cancellations.
Mobile Compatibility
Doxy.me is mobile-friendly, allowing healthcare providers to see patients from almost anywhere in the world using their mobile browsers.
Other Features
Additional features include screenshare, whiteboard, file transfer, and payment options. The platform also supports teleconsent, a feature developed with NIH SBIR funding.
Pricing and Accessibility
Doxy.me offers flexible pricing options, including a free version, as well as Pro, Clinic, and Enterprise plans tailored to different practice needs. The free version includes many core features, making telehealth accessible to a wide range of healthcare providers.
In summary, Doxy.me is a robust telemedicine platform known for its simplicity, ease of use, and robust security measures, making it an ideal solution for healthcare providers looking to conduct efficient and secure remote consultations.
