Product Overview of eVisit
eVisit is a comprehensive, cloud-based virtual care platform designed to facilitate high-quality, efficient, and integrated telehealth services for healthcare organizations of all sizes, from small and mid-sized practices to large, complex health systems and hospitals.
What eVisit Does
eVisit serves as an end-to-end enterprise care delivery platform that enables healthcare providers to deliver virtual care seamlessly. It bridges the gap between patients and healthcare professionals by offering a robust set of tools and features that streamline remote healthcare delivery. The platform is built to support the deconstruction of traditional brick-and-mortar care pathways and the reconstruction of new, digital-first care pathways.
Key Features and Functionality
Telehealth Capabilities
- eVisit allows for secure video, audio, and chat interactions between patients and healthcare providers, enabling face-to-face consultations and real-time communication. The platform includes a virtual waiting room and supports multiparty video sessions, allowing up to eight users, including caregivers, interpreters, and translators, to join a telehealth appointment.
Scheduling and Appointment Management
- The platform offers advanced appointment scheduling and management tools, including automated reminders to reduce no-shows. Simple scheduling features make it easier for hospital and health system schedulers and providers to coordinate and manage telehealth appointments.
Electronic Health Records (EHR) and Medical Charting
- eVisit integrates with leading EHR systems such as Epic, eClinicalWorks, Cerner, athenahealth, and Meditech. It allows for electronic medical charting, enabling practitioners to quickly and accurately input patient information during virtual visits. The platform also supports e-prescriptions, which can be sent directly to pharmacies, enhancing medication management and patient safety.
Patient Engagement and Portal
- The patient portal provides a secure online platform for patients to schedule virtual appointments, access their treatment and medication history, and communicate with care providers. This enhances patient engagement and makes healthcare information more accessible.
Billing, Invoicing, and Insurance Management
- eVisit includes integrated billing and invoicing features, supporting accurate invoicing, automated payment processing, and enhanced revenue cycle management. The platform also manages insurance claims and provides tools for insurance verification.
Workflow Configuration and Operational Efficiencies
- The platform offers advanced workflow configuration, allowing hospitals to tailor patient intake and post-visit discharge processes to their unique workflows. This flexibility, combined with a hardware-agnostic approach, ensures that the platform can adapt to various organizational needs.
Reporting and Analytics
- eVisit provides comprehensive reporting and analytics tools, enabling users to gather, analyze, and interpret patient and operational data. This facilitates data-driven decision-making, helping to improve care quality and operational efficiency.
Collaboration and Care Team Coordination
- The platform supports care team coordination and virtual triage centers, acting as an “air traffic control hub” for coordinating and optimizing virtual first-care delivery. It also enables the incorporation of additional parties and the coordination of care teams in a flexible many-to-many care model.
Security and Compliance
- eVisit is HIPAA-compliant, ensuring the security and confidentiality of patient data. The platform also offers role-based access control and an audit trail to maintain the integrity of the system.
Benefits
- Scalability: eVisit is designed to scale with the needs of healthcare organizations, supporting over 100 healthcare delivery organizations across 2000 sites of care and facilitating millions of encounters annually.
- Flexibility: The platform’s configurable building blocks and hardware-agnostic approach provide unparalleled flexibility in adapting to unique workflow needs.
- Enhanced Patient Experience: eVisit simplifies healthcare delivery by providing always-on access to care, enhancing care team collaboration, and improving patient engagement.
Overall, eVisit is a robust and versatile virtual care platform that empowers healthcare organizations to deliver high-quality, efficient, and integrated telehealth services, enhancing both patient care and operational efficiencies.