GYANT Overview
GYANT, now a part of the Fabric Health care enablement platform, is a sophisticated AI-driven healthcare solution designed to automate and streamline the patient journey, enhancing both patient experience and clinical efficiency.
Key Functionality
Digital Front Door
GYANT serves as a “digital front door” for health systems, providing a single entry point for patients to interact with healthcare services. This AI assistant is integrated into health system websites or mobile apps, allowing patients to engage with care services seamlessly.
Symptom Checking and Triage
The platform includes advanced AI triage capabilities, covering 69 adult protocols and 46 pediatric protocols. It helps in identifying patient symptoms, assessing their condition, and recommending the appropriate care venues such as Urgent Care, Primary Care Physician (PCP), or Telemedicine.
Appointment Booking and Scheduling
GYANT automates the process of finding clinics or doctors and facilitates appointment booking. It also integrates with Electronic Health Records (EHRs) to record notes in the patient record, offer real-time appointment availability, and provide features like “get-in-line” for improved patient flow.
Patient Engagement and Navigation
The platform guides patients through their health journey, answering common inquiries, and providing a faster and easier path to resolution. It includes features such as recovery monitoring, care plans, custom reminders, and the ability to escalate care when necessary.
Automation of Administrative Tasks
GYANT reduces the administrative burden on clinical staff by automating tasks such as symptom collection, documentation, prescriptions, and lab orders. This allows clinicians to focus more on providing care rather than managing paperwork.
Hybrid Care Capabilities
The solution enables seamless switching between synchronous and asynchronous modes of care, expanding access to care and improving the overall patient experience. This hybrid approach ensures that patients can receive care wherever and whenever they need it.
Clinical Content and Automation
GYANT leverages fully customizable, peer-reviewed clinical protocols powered by automation and supported by human expertise. This ensures that the care provided is evidence-based and of high quality.
Benefits
- Improved Patient Experience: GYANT provides a user-friendly interface that streamlines the patient journey, making it easier for patients to access care and navigate the healthcare system.
- Increased Efficiency: By automating common patient inquiries and administrative tasks, GYANT helps in reducing contact center volume and allowing clinical staff to work more efficiently.
- Enhanced Clinical Capacity: The platform helps in optimizing resource allocation and patient flow, enabling clinicians to work faster and deliver better care.
- Better Health Outcomes: Through proactive patient engagement and personalized care plans, GYANT contributes to improved health outcomes and patient satisfaction.
In summary, GYANT, as part of Fabric Health, is a comprehensive care enablement solution that leverages AI and automation to enhance patient care, streamline clinical workflows, and improve overall healthcare efficiency.