Infermedica is a leading digital health company that specializes in AI-powered solutions for symptom analysis, patient triage, and streamlined healthcare processes. Here’s an overview of what the product does and its key features and functionality:
Mission and Objective
Infermedica aims to make healthcare more accessible, convenient, and affordable by automating primary care processes from symptom identification to outcome. The company’s mission is to ease the strain on global healthcare systems and support clinicians in delivering high-quality care.
Key Modules and Features
Triage Module
The Triage module integrates into various platforms such as websites, apps, portals, and call centers to perform symptom checks, self-triage, and provide condition insights. It helps in early analysis of patient symptoms, intelligent interviews, and calculation of the appropriate triage level. This module can lead to life-saving decisions by steering users towards necessary medical attention.
Intake Module
The Intake module automates the collection and organization of essential health data before consultations. It enables patients to share relevant symptoms, demographic data, risk factors, chronic diseases, medications, hospitalizations, and allergies through a dynamic patient survey. This data seamlessly integrates with electronic health records (EHRs), reducing administrative tasks and allowing physicians to focus more on patient care. The module supports physicians by providing information on present and absent symptoms, structured medical history, pre-populated notes, and a list of probable conditions.
Follow-Up Module (Upcoming)
Although not yet available, the Follow-Up module is designed to support post-visit communication and treatment plan adherence, ensuring patients stay on track with their care plans.
Core Technologies
Inference Engine
Infermedica’s Inference Engine, powered by AI, offers real-time symptom assessment with dynamic scenarios and achieves a high accuracy rate of 94%. This engine is part of the company’s Intelligent Core and is accessible through the Infermedica API.
Knowledge Base
The company’s knowledge base includes over 2,800 medical concepts, covering both adult and pediatric care, and has been validated by clinicians for over 120,000 hours.
Natural Language Processing (NLP)
Infermedica’s NLP capabilities allow for instant analysis of patient messages, recognizing medical and common names of symptoms and conditions. This feature is ready to work with conversational interfaces, enhancing patient communication.
Integration and Customization
Infermedica’s solutions can be integrated through a flexible API gateway or ready-to-use modules, enabling healthcare organizations to create custom, interoperable solutions tailored to their specific needs. The API allows developers to leverage Infermedica’s technologies to build unique healthcare solutions.
Benefits and Impact
- Efficiency and Quality: Infermedica’s solutions streamline patient intake, reduce average visit times by up to 37.5% (from 20 minutes to 12.5 minutes), and improve the accuracy of possible conditions to 85%.
- Patient Satisfaction: Patients are better prepared for visits, reducing stress and waiting times, which increases patient trust and satisfaction.
- Clinician Support: The automation of administrative tasks reduces physician burnout, allowing clinicians to focus more on patient diagnosis and treatment.
- Global Reach: Infermedica’s solutions are used in over 30 countries, available in 24 languages, and have supported over 10 million health checks globally.
Compliance and Security
Infermedica adheres to the highest standards of quality and data security, including compliance with the General Data Protection Regulation (GDPR), ISO 27001:2017 for information security, and ISO 13485:2016 for medical devices. The system is also System and Organization Controls 2® (SOC 2) compliant.
In summary, Infermedica’s AI-powered solutions are designed to enhance the entire patient-care journey, from symptom identification and triage to pre-visit intake and post-visit follow-up, making healthcare more accessible, efficient, and patient-centric.