Notable is a leading AI platform designed to automate and optimize healthcare operations, streamlining workflows and enhancing patient care across various aspects of the healthcare system.
Key Purpose
Notable’s primary goal is to simplify and optimize healthcare by automating repetitive and manual tasks, thereby reducing the administrative burden on healthcare providers and improving patient care experiences. The platform is deployed at over 12,000 sites of care and automates over a million workflows daily.
Key Features and Functionality
AI-Powered Automation
Notable uses AI-enabled digital assistants to automate a wide range of healthcare workflows, including patient registration, scheduling, referrals, authorizations, coding, and care gap identification and closure. These AI Agents work directly within Electronic Health Records (EHRs) and other healthcare systems to perform manual tasks, eliminating the need for faxes, phone calls, work queues, and manual data entry.
Flow Builder Interface
The recently introduced Flow Builder is a low-code interface that allows users to build, customize, and deploy AI-powered Agents across various operational workflows. This interface enhances configurability and orchestration of automated tasks, leveraging the latest large language models to create seamless end-to-end processes.
Patient Engagement and Access
Notable Assistant, a ChatGPT-like innovation, provides patients with a personal guide to navigate the healthcare system. This tool allows patients to manage tasks such as scheduling appointments, finding doctors, paying bills, requesting prescription refills, and accessing provider services and information through a single AI-powered entry point on websites, mobile applications, or portals.
Comprehensive Workflow Solutions
Notable offers pre-built and customizable workflows for various healthcare operational areas, including:
- Registration & Intake: Automates patient registration processes.
- Scheduling & Referrals: Reduces scheduling-related call volume and streamlines referral processing.
- Authorizations: Increases prior authorization success rates.
- Care Gap Closure: Identifies and closes care gaps efficiently.
- HCC Chart Review: Automates risk adjustment coding and chart reviews.
- Clinical Trials: Supports clinical trial management.
Integration and Compliance
The platform integrates with a wide range of systems, including EHRs, claims, prescriptions, CRM, payer portals, health information exchanges, data warehouse providers, and document management systems. Notable ensures full compliance with major healthcare standards such as HITRUST, HIPAA Security Rule, NIST SP 800-171, PCI Compliance, and ISO 27001 Information Security Management System.
Performance and Outcomes
Notable guarantees rapid deployment, typically within four weeks, and promises quantifiable ROI. The platform has achieved high customer satisfaction rates, with 100% of customers reporting outcomes within six months or less. It also helps in reducing costs and improving financial health for healthcare providers.
In summary, Notable is a robust AI platform that automates healthcare workflows, enhances patient engagement, and integrates seamlessly with various healthcare systems, ultimately leading to more efficient, personalized, and streamlined care.