Product Overview of PetsApp
PetsApp is a comprehensive veterinary engagement and communication platform designed to enhance the interaction between veterinary clinics and pet owners. Since its inception in January 2020, PetsApp has been transforming the veterinary care landscape by offering a suite of tools that simplify and streamline communication, appointment management, and client care.
Key Features
1. Communication Tools
- PetsApp provides text and SMS chat, allowing pet owners to communicate with veterinary clinics conveniently through their preferred medium. This includes two-way SMS text chat, ensuring clients do not need to download the app to stay connected.
2. Appointment Scheduling and Reminders
- The platform enables easy appointment booking and scheduling, along with automated reminders to ensure that pet owners do not miss their appointments. This feature has been shown to reduce missed calls by 85% in veterinary clinics.
3. Digital Payments
- PetsApp facilitates digital payments, making it easier for pet owners to manage their pet care expenses without the need for physical transactions.
4. Video Calls
- The platform supports video calls, allowing for remote consultations and enhancing the overall client experience.
5. AI-Assisted Communication
- PetsApp features the world’s first AI-assisted veterinary communication tool, PetsApp CoPilot, which is available to all users. This AI assistance helps in managing and responding to client communications more efficiently.
6. Wellness and Loyalty Plans
- The platform includes tools for managing wellness and loyalty plans, which have led to a significant increase in wellness plan subscriptions among veterinary clinics using PetsApp.
7. Prescription Home Delivery
- PetsApp offers a prescription home delivery service, which provides convenience for pet owners by eliminating the need for frequent clinic visits. This service includes automated refill alerts, ensuring that pets receive their necessary medications on time.
8. CRM Dashboard and Automated Reminders
- The platform includes a robust CRM dashboard that allows veterinary teams to create targeted reminder campaigns for clients, enhancing client engagement and ensuring pets receive the necessary treatments.
9. Web and Widget Integration
- PetsApp can be integrated into a clinic’s website using a widget, enabling clients to chat, book appointments, and order medication directly from the website. This integration supports both web and app versions, ensuring clients can communicate through their preferred platform.
10. Community and Learning Events
- PetsApp offers in-person continued learning events and community networking opportunities, known as PetsApp Together, which are free for all users and held several times a year.
Functionality
- Client Onboarding: The PetsApp Widget helps in onboarding new clients quickly and efficiently, even when the clinic is short-staffed.
- Multi-Channel Communication: Clients can communicate with the clinic via mobile, desktop, web, or app, ensuring they are always connected.
- Enhanced Client Satisfaction: Features like automated reminders, prescription home delivery, and AI-assisted communication contribute to higher client satisfaction and retention rates.
Overall, PetsApp is a versatile and intuitive platform that streamlines veterinary client communication, enhances clinic efficiency, and improves client satisfaction, making it a valuable tool for both veterinary professionals and pet owners.