Phreesia Overview
Phreesia is a comprehensive healthcare technology platform designed to streamline and enhance various aspects of patient intake, revenue cycle management, and patient engagement for health systems and medical practices.
Key Functions
Patient Intake and Registration
Phreesia simplifies the patient registration process by allowing patients to complete pre-registration and update their demographic information from anywhere, using their own devices or onsite hardware. Key features include:
- Digital Intake Forms: Patients can fill out electronic forms for demographics, insurance verification, and consent agreements, which are then automatically integrated into the patient’s record.
- Automated Registration: Rules-based logic triggers patient interviews based on appointment type, provider, and location, reducing manual data entry and improving record accuracy.
- Self-Service Check-in: Options like Phreesia Mobile, Phreesia PadX, and Arrivals kiosks enable patients to check in efficiently, saving staff time and reducing wait times.
Revenue Cycle Management
Phreesia’s revenue cycle management tools automate key steps in the payment process, enhancing collections and reducing administrative burdens. Key features include:
- Automated Collections: Patients can view balances, make direct payments, and set up payment plans. Phreesia also automates eligibility checks, copay collections, and outstanding balance collections.
- Multiple Payment Options: Patients can pay using credit, debit, FSA/HSA, Apple Pay, Google Pay, and other methods. Automated reminders and notifications help ensure timely payments.
- Merchant Processing: Competitive merchant processing rates and comprehensive payment processing services, including funding, chargebacks, and fraud monitoring, are provided.
Scheduling and Appointment Management
Phreesia helps health systems manage appointments more efficiently:
- Online Scheduling: Patients can request or self-schedule appointments 24/7 from their devices. Automated reminders help reduce no-shows, and rules-based scheduling fills unexpected cancellations with clinically relevant patients.
- Smart Scheduling: The platform centralizes and manages all in-person and telehealth appointments across multiple locations and service lines.
Patient Engagement and Clinical Services
Phreesia enhances patient engagement and supports clinical services through:
- Targeted Outreach: Customizable messaging and surveys to improve patient care and engagement.
- Clinical Screening Tools: Patients can complete clinical screening tools and report their medical, family, and social histories before visits, helping providers address health risks and close gaps in care.
- Social Determinants of Health (SDOH) Screenings: Phreesia helps identify patients’ social needs, such as access to food and housing, to facilitate more comprehensive care.
Additional Features
- Integration and Compliance: Phreesia integrates seamlessly with various practice management (PM) systems, ensuring bidirectional data flow and compliance with HIPAA regulations.
- Analytics and Reporting: The platform provides robust analytics and reporting tools to monitor patient intake, workflow efficiency, and financial performance.
- Custom Branding and Support: Phreesia offers custom branding options and dedicated customer service and support to tailor the solution to the specific needs of each healthcare organization.
In summary, Phreesia is a powerful tool that streamlines patient intake, enhances revenue cycle management, and improves patient engagement, all while reducing administrative burdens and improving the overall patient experience.