Product Overview of Sensely
Sensely is an advanced conversational AI platform designed to enhance the healthcare experience by providing personalized, empathetic, and clinically rigorous interactions between patients and healthcare providers.
What Sensely Does
Sensely acts as a comprehensive clinical decision support solution that navigates users from identifying symptoms to accessing the appropriate care. It integrates with various healthcare entities, including pharmaceutical companies, payers, employers, and providers, to streamline patient interactions and improve health outcomes.
Key Features and Functionality
Personalized Interaction
- Sensely uses avatars to guide users through every step, allowing interactions via text or voice in the user’s preferred language and channel. This includes web, SMS, Facebook Messenger, any mobile app, Line, and Telegram. Users overwhelmingly prefer interacting with avatars, with 4 out of 5 users preferring avatars over text and 2 out of 3 users preferring to hear the avatar speak.
Clinical Rigor
- The platform is powered by clinically rigorous assessments from leading sources such as the Mayo Clinic and the NHS. It understands symptoms, determines probable outcomes, and suggests next steps, ensuring accurate and reliable health advice.
Intelligent Routing
- Sensely features intelligent routing algorithms that can be tailored to align with specific clinical pathways and integrate outcomes into various care settings. This ensures patients are directed to the most appropriate care resources efficiently.
Symptom Checker and Health Management
- The platform includes a symptom checker that allows users to look up symptoms and receive recommendations on whether they should consult a doctor or nurse. It also offers modules for managing chronic conditions and acute health issues, providing personalized support for day-to-day health management.
Telehealth and Appointment Scheduling
- Sensely facilitates the setup of telehealth appointments and allows users to book their next appointments quickly and conveniently. It also includes features for locating the nearest doctors and pharmacies.
Context-Aware Responses and Emotional Analysis
- The platform is equipped with natural language processing and voice capabilities, and it includes emotional analysis to provide context-aware responses. This ensures the AI can empathetically respond to patients who are stressed or distressed by their medical concerns.
Enrollment, Onboarding, and Policy Administration
- Sensely offers dedicated modules for enrollment and onboarding, helping users navigate services, explain plan features, and execute basic operational tasks. It also provides updates and alerts based on user preferences and program needs.
Integration and Data Centralization
- The platform can connect to medical devices, wearables, and other IoT devices, centralizing medical data to give providers a comprehensive view of patients’ health and wellness.
Operational Efficiency and Customer Experience
- Sensely automates patient triage, captures ROI from optimized patient routing, and provides a seamless integration with various channels using just one line of code. This enhances the customer experience by making healthcare resources easily accessible and improving operational efficiency.
Additional Benefits
- Expanded Access: Enables access to healthcare resources whenever and wherever patients need them.
- Operational Efficiency: Automates patient triage and optimizes patient routing, leading to improved operational efficiency.
- Personalized Insights: Sensely’s Insight Engine collects user preferences to ensure a more personalized experience, providing real-time insights into user behaviors.
In summary, Sensely is a robust conversational AI platform that enhances the healthcare experience by offering personalized, clinically rigorous, and empathetic interactions, making it a valuable tool for patients, healthcare providers, and healthcare companies alike.