Product Overview: Visiba Care
Visiba Care is an award-winning, comprehensive virtual care platform designed to enhance the delivery of healthcare services by integrating various digital communication channels and clinical tools. Here’s a detailed look at what the product does and its key features.
Purpose and Mission
Visiba Care is built on the premise of digital transformation in healthcare, aiming to provide high-quality, accessible, and person-centric care. The platform is designed to empower healthcare professionals and patients alike, ensuring that the transition to digital healthcare is both rewarding and value-driven.
Key Features
1. Communication Channels
- Visiba Care offers multiple communication channels, including video consultations (with up to 5 participants), virtual drop-in services, and secure messaging. These channels enable flexible and convenient interactions between healthcare professionals and patients.
2. Customization and Branding
- The platform is delivered as a “white label” solution, allowing healthcare providers to customize it with their own branding, including colors, fonts, and logos. This customization extends to the patient interface, ensuring a cohesive experience under the provider’s brand.
3. Clinical Tools and Integrations
- Visiba Care includes tools for appointment scheduling, secure messaging, and the ability to share files such as test results during video consultations. It also integrates seamlessly with Electronic Medical Records (EMRs), user databases, payment systems, and other third-party services.
4. Configurable Digital Flows
- Healthcare providers can configure their own digital flows and patient offers, including the ability to create custom forms and questionnaires that can be sent before, during, or after consultations. This helps in reducing administration and preparing healthcare professionals for more efficient consultations.
5. Scalability and Resilience
- The platform is built to handle large healthcare organizations with a scalable architecture hosted in multiple data centers, ensuring high redundancy and availability. Server usage is monitored 24/7, and resources are dynamically adjusted to manage increased loads.
6. Security and Data Management
- Visiba Care places a strong emphasis on security and integrity. The platform ensures that healthcare providers are the sole owners of patient data, and it complies with stringent security standards. Personal data and patient information are securely managed, with options for customized data retention policies.
7. Analytics and Reporting
- The platform provides comprehensive analytics and reporting capabilities, including metrics on service usage, patient demographics, clinical urgency, and feedback from both patients and healthcare professionals. Customized reports can be generated at various organizational levels.
8. User-Friendly Interface
- Visiba Care features an intuitive interface for healthcare professionals, enabling them to manage bookings, conduct video calls, and communicate with patients via secure messaging. The patient interface is also user-friendly, accessible via iOS/Android apps and a web portal.
Benefits
- Efficiency and Accessibility: Visiba Care helps reduce inbound telephone calls, free up clinical time, and minimize waiting lists and backlogs.
- Improved Patient Experience: The platform provides a patient-friendly app with superior user experience, guiding patients to the right level of care at the right time.
- Enhanced Clinical Decision Support: For specific solutions like Visiba Triage, the platform offers AI-enabled triage, urgency ratings, and differential diagnoses to support healthcare professionals.
Overall, Visiba Care is a robust and flexible virtual care platform that enhances the delivery of healthcare services by leveraging advanced digital technologies, ensuring a seamless and integrated care experience for both patients and healthcare professionals.