What Reputation.com Does
Reputation.com is tailored for large enterprises and multi-location businesses to streamline and improve their online reputation management. The platform integrates various aspects of online presence, including reviews, surveys, social media, business listings, and operational insights, into a single, intuitive dashboard. This integration helps businesses monitor, manage, and measure their online reputation across multiple channels, ultimately driving improvements in customer satisfaction, online visibility, and revenue.
Key Features and Functionality
Reviews Management
- Monitor reviews from over 130 major and industry-specific review sites, including Google, Facebook, and more.
- Request reviews via multiple channels such as email, SMS, website, and point-of-service kiosks.
- Respond to reviews from a centralized dashboard, with the option to use AI-powered responses for more personalized and efficient interactions.
- Automate review requests and reminders, and prioritize high-impact review sites using a patented methodology.
Surveys and Feedback
- Build and share custom surveys to gather feedback from customers.
- Analyze survey data along with review data to gain deeper insights into customer sentiment and operational strengths and weaknesses.
Social Media Management
- Monitor and publish content to social media pages, converting positive reviews into social posts.
- Schedule, approve, and publish social posts using the platform’s social media solution.
Business Listings
- Audit and ensure the accuracy and distribution of business listings across high-traffic listings websites.
- Improve online discoverability with complete and accurate listings.
Operational Insights
- Use AI and machine learning to analyze customer feedback, identifying key trends, sentiment trends, and operational strengths and weaknesses.
- Track topics driving customer feedback and compare performance to industry peers.
Reporting and Analytics
- Generate detailed, customizable reports using the drag-and-drop Report Builder.
- Access robust default reporting and design custom reports to answer critical management questions.
- Export reports in professional PDF or CSV format for internal distribution.
Reputation Score
- Get a comprehensive Reputation Score that measures how your business is found, chosen, and experienced.
- Drill down into weighted sub-components such as Listings Accuracy, Review Volume, and Average Star Rating to understand areas for improvement.
Customer Engagement
- Engage customers through a centralized Inbox, responding to feedback on SMS, Google, Facebook, and other channels.
- Use the Reputation Mobile App to enable frontline employees to request customer reviews and respond to feedback on the go.
Competitive Intelligence
- Analyze competitors’ ratings and reviews, compare reputation performance, and identify new opportunities.
- Gain insights into consumer sentiment across all locations and departments.
Integration and Support
- Seamlessly integrate with major customer support desks, CRM systems, and other ecosystems.
- Access a comprehensive support system including the Reputation Help Center, training videos, and frequent updates.
In summary, Reputation.com offers a holistic solution for managing online reputation, providing businesses with the tools to monitor, analyze, and improve their online presence, ultimately enhancing customer satisfaction and driving revenue growth.