Acquire.io is a cloud-based, integrated, and innovative customer communication platform designed to bridge the gap between customers and sales representatives, enhancing overall customer experience and operational efficiency.
What Acquire Does
Acquire.io is tailored to streamline customer onboarding, support, and sales processes by providing quick, personalized customer service. The platform integrates multiple communication channels, enabling seamless transitions between text, chat, voice, video, co-browsing, and social messaging apps like Facebook and WhatsApp. This approach centralizes customer data and contextual information, allowing agents to handle customer inquiries more efficiently and improve customer satisfaction.Key Features and Functionality
Communication Channels
- Live Chat: Real-time text-based communication with customers.
- Chatbot: Automated chatbots to handle routine queries.
- Video Chat: One-way and two-way video capabilities for more personalized interactions.
- Co-Browsing: On-screen collaboration to assist customers in real-time.
- Screen Sharing: Ability to share screens for better support and demonstration.
- File Sharing: Easy sharing of files between agents and customers.
Customer Support Tools
- Canned Responses (Shortcuts): Predefined responses to common queries, accessible via shortcut keys.
- Visitor Tracking: Monitoring of visitor activities to anticipate and address their needs.
- Chat History: Access to past conversations for better context.
- Customizable Chat Widget: Personalizable chat interface to match business branding.
Integration and Collaboration
- CRM Integration: Integration with leading CRM systems like Salesforce, Hubspot, and Zoho.
- Other Integrations: Compatibility with tools such as Slack, Jira, Zendesk, Google Analytics, and Shopify.
- Team Collaboration: Features to facilitate teamwork, including automated routing and team workflows.
Analytics and Reporting
- Analytics and Reporting: Comprehensive analytics to measure and improve operational efficiency and customer satisfaction.
- SLA and Alerts: Service Level Agreement tracking and alerts to ensure timely responses.
Additional Features
- Mobile App: Availability on mobile devices (iOS and Android) for on-the-go access.
- Multi-Language Support: Support for multiple languages to cater to a global customer base.
- Proactive Chat: Initiating chats with customers proactively to address potential issues.
- Knowledge Base: A repository of information to help agents resolve customer queries efficiently.
- Offline Messaging: Ability for customers to leave messages when agents are offline.