Boost.ai is a cutting-edge conversational AI platform designed to transform customer service and engagement for enterprises. Here’s a comprehensive overview of what the product does and its key features:
What Boost.ai Does
Boost.ai enables organizations to develop and deploy powerful, intelligent virtual agents that can handle a wide range of customer interactions across various channels. The platform is tailored for enterprise use, focusing on scalability, security, and integration with existing ecosystems.Key Features and Functionality
Enterprise-Ready
- Scalable and Secure: Boost.ai’s solution is designed to integrate seamlessly with an enterprise’s existing infrastructure, ensuring high scalability and robust security measures.
GenAI-Empowered
- Generative AI: The platform harnesses the power of generative AI (GenAI) to enhance customer interactions. The recent introduction of “Generative Action” allows for the use of GenAI-enabled virtual agents with built-in safety features, enabling richer and more personalized interactions while managing risk.
Omnichannel Support
- Consistent Interactions: Boost.ai provides consistent, high-quality interactions across all customer touchpoints, including voice and chat channels.
24/7 Service
- Always On: The platform offers reliable 24/7 service, ensuring that customer support exceeds expectations around the clock.
Self-Service and Support
- Self-Service: Boost.ai enhances self-service capabilities, allowing customers to resolve issues quickly and efficiently.
- Internal Support: The platform also supports internal teams by providing tools for agent assistance and internal support.
- Agent Assist: It empowers human agents with intelligent virtual agent support, improving the overall efficiency of customer service operations.
Advanced Analytics
- AI-Powered CX Insights: Boost.ai introduces AI-powered CX Insights, which automatically reviews every customer conversation, providing detailed and actionable insights. This feature helps enterprises improve customer experience by analyzing the quality of interactions in real-time.
Safety and Control
- Guardrails and Safety Features: The platform includes multiple guardrails at local and topic levels to ensure safe and controlled use of GenAI in customer-facing and highly regulated environments. Features like Action Hooks allow for predefined flows around sensitive actions, maintaining control in high-stakes interactions.
Integration and Customization
- Integration: Boost.ai integrates smoothly with various enterprise systems and other applications, ensuring a seamless customer experience.
- Customization: The platform allows for customization of interactions, including the ability to tailor responses and workflows to specific business needs.
Performance and Efficiency
- High Resolution Rates: Boost.ai’s virtual agents achieve consistent resolution rates of up to 90%, significantly improving the efficiency of customer service operations.