Product Overview of Gengo
Gengo is a leading platform in the field of crowdsourced online translation services, designed to provide fast, accurate, and affordable translations across a wide range of languages.
What Gengo Does
Gengo connects users with a vast network of over 21,000 certified translators worldwide, operating in more than 70 language combinations. This platform enables users to translate various types of content, including texts, audio, video, and more, maintaining the original nuances and tone of the source material.
Key Features
Crowdsourced Translators
Gengo leverages a global network of freelance translators, offering flexibility and scalability. This large pool of translators ensures that translations can be completed quickly and efficiently, even for projects with tight deadlines.
User-Friendly Platform
The platform is intuitive and easy to use, allowing users to simply copy and paste their text into the order form to initiate the translation process. It is as straightforward as using Google Translate but provides translations that read as if they were written by a native speaker of the target language.
API Integration
Gengo offers API access, enabling businesses to integrate translation services seamlessly into their systems. The API is asynchronous, allowing for the submission of large payloads and providing updates through callbacks to a specified URL. This integration supports features like job status tracking and custom data association to manage translations efficiently.
Quality and Consistency
Gengo maintains high-quality standards through built-in quality tools such as translation memory and term glossaries. This ensures consistent translations and has resulted in a 97.6% customer satisfaction rate and a 4.7/5 quality rating.
Various Translation Services
In addition to standard text translation, Gengo provides a range of services including:
- Transcription: Accurate and confidential transcription for audio, video, and plain text across 36 languages.
- Proofreading: High-quality native proofreading to ensure error-free and professionally polished content.
- Content Summarization: Transformation of complicated texts into short, digestible summaries.
Competitive Pricing
Gengo offers competitive pricing based on the volume and type of content being translated. The pricing tiers include options for everyday content, professional content, and specialized translation needs such as subtitling and video transcription.
Functionality
Job Submission and Management
Users can submit translation jobs by building a job payload that includes the content to be translated. Each piece of content is uniquely identified, and users can provide additional context through comments and custom data to ensure high-quality translations.
Status Updates and Notifications
Gengo provides real-time updates on job statuses through callbacks to a specified URL. Jobs go through various statuses, including queuing, pending, reviewable, and approved. Users can also poll the system for updates using GET requests.
Global Support and Monitoring
With translators in every major time zone, Gengo ensures 24/7 support. The platform is monitored using tools like Pingdom to ensure high uptime and performance, which is critical for maintaining user satisfaction and efficient translation workflows.
In summary, Gengo is a robust and user-friendly translation platform that combines the benefits of crowdsourced translators, API integration, and high-quality tools to deliver fast, accurate, and affordable translation services.