Product Overview of Cortical.io
Cortical.io is a cutting-edge AI-based solution that specializes in Natural Language Understanding (NLU) and Intelligent Document Processing (IDP), leveraging advanced technologies inspired by neuroscience to enhance the processing and understanding of natural language content.
Key Functionality
- Semantic Search and Understanding: Cortical.io’s core feature is its ability to conduct searches based on the meaning of text rather than exact keyword matches. This semantic search capability allows for more intuitive and efficient search experiences, particularly beneficial for businesses dealing with vast amounts of unstructured text data.
- Intelligent Document Processing (IDP): The platform excels at extracting and categorizing crucial information from documents and text streams. It accurately processes complex documents, such as insurance policies, contracts, and support cases, by extracting and classifying key information with high accuracy and speed.
- Text Classification: Cortical.io provides effective tools for text classification, enabling the accurate categorization of documents based on their semantic content. This simplifies the process of organizing and managing large collections of text, whether it’s sorting customer feedback or organizing a library of documents.
- Contract Intelligence: The platform is particularly adept at extracting key information from legal contracts, regardless of their formatting or length. This makes it a powerful tool for businesses and legal professionals to review and manage contracts efficiently.
- Email Filtering and Routing: Cortical.io’s NLU capabilities extend to email filtering and routing, allowing for the accurate classification and direction of emails to the appropriate recipients or departments. This significantly enhances the efficiency of customer service and operational processes.
Key Features
- Semantic Fingerprints: Cortical.io generates semantic fingerprints for text, which are digital representations of the meaning of the content. These fingerprints enable the system to compare and match texts based on their semantic similarity, even if different words are used.
- Continuous Learning: The Support Intelligence Engine and other Cortical.io solutions continuously learn from user feedback, adapting to new vocabulary and improving the relevance of search results over time. This includes the ability to generate provisional fingerprints for new terms encountered in recent search queries.
- Integration and Customization: The platform offers a robust REST API, allowing developers to integrate Cortical.io’s capabilities into existing applications and workflows. This API supports customization based on specific business needs and provides access to features such as keyword extraction, language detection, and semantic similarity comparison.
- Multi-Language Support: Cortical.io’s solutions function across multiple languages, including English, Spanish, German, Portuguese, Cantonese, Arabic, French, Italian, Mandarin Chinese, and Dutch. This makes it a versatile tool for global businesses.
- High-Speed Processing: The platform is designed to process large volumes of text quickly and accurately, even handling terabytes of text within seconds. This is achieved through a combination of AI-based NLU software and hardware acceleration, such as Xilinx Alveo accelerators.
Applications
- Customer Support: Cortical.io’s Support Intelligence Engine significantly reduces the time and effort required to handle complex support requests by providing instant answers and relevant information from existing support cases and documentation.
- Insurance and Financial Services: The platform automates insurance processes, such as quoting efficiency, risk mitigation, and contract analysis, by accurately extracting and classifying information from complex documents.
- Enterprise Operations: Cortical.io enhances operational efficiency in various business operations, including support, sales, and purchasing, by filtering and routing massive volumes of emails and other text-based communications in real-time.
In summary, Cortical.io offers a powerful suite of AI-driven tools that revolutionize how businesses process, understand, and manage natural language content, making it an indispensable asset for organizations dealing with large volumes of unstructured text data.