Overview of TrustArc
TrustArc is a comprehensive platform designed to help organizations automate and simplify end-to-end compliance management, particularly in the areas of privacy and data governance. Here’s a detailed look at what the product does and its key features:
Core Functionality
TrustArc is tailored to assist businesses in complying with a wide range of local, national, and global privacy and data protection laws, such as GDPR, CCPA, and HIPAA. The platform continuously updates its compliance frameworks to reflect new and evolving regulations, ensuring that users stay compliant with minimal effort.
Key Features
PrivacyCentral
- This module aids in complying with various privacy and security frameworks by providing real-time, actionable insights. It scans for applicable new laws, evaluates progress towards compliance, and offers contextual questions to build on existing efforts. PrivacyCentral includes features like Assessment Manager, which offers comprehensive and collaborative workflows for compliance assessments, including pre-built templates for AI Risk Assessment, Vendor Assessment, PIAs (Privacy Impact Assessments), DPIAs (Data Protection Impact Assessments), and more.
Data Mapping and Risk Manager
- This tool enables users to create, manage, and maintain inventories of third parties, IT systems, company entities, and business processes. It includes capabilities such as data flow mapping, risk analysis, and remediation, as well as generating on-demand regulator reports for compliance requirements under laws like GDPR.
Consent & Preference Manager
- This feature centralizes customer preferences across various digital experiences, including applications, domains, mobile apps, and connected TV. It provides customizable privacy experiences that are enforced across all marketing and vendor ecosystems.
Cookie Consent Manager
- TrustArc’s Cookie Consent Manager offers a privacy-first, compliant experience for users worldwide. It includes an intuitive and customizable cookie banner, automated setup, tracker scans, cookie blocking, and categorization, aligning with global privacy laws and standards.
Individual Rights Manager
- This module automates the entire data subject request (DSR) fulfillment process, enabling rapid scaling across different environments according to jurisdictional requirements. It includes built-in privacy controls monitored by legal experts to maintain compliance with changing regulations.
Assessment Manager
- This tool simplifies data privacy and vendor assessments by consolidating processes with customizable, automated tools. It includes assessment templates, compliance controls, rules and questions, response selections, compliance tasks, and reporting capabilities.
Trust Center
- TrustArc’s Trust Center is a no-code hub for all privacy, security, legal, and compliance documents. It serves as a centralized resource for disclosures, policies, and more, providing transparency and confidence to stakeholders.
Awareness Tracker
- This automated email alert service provides privacy knowledge and awareness capabilities for specified employees across an organization. It fosters a culture of privacy engagement, knowledge, and accountability tailored to each employee’s role.
Nymity Research and NymityAI
- Nymity Research offers a vast, continuously updated database of privacy and regulatory guidance. Paired with NymityAI, this resource reduces the time spent on privacy research, allowing teams to focus on proactive compliance. NymityAI includes an AI chatbot that provides privacy and legal answers in near-real-time, along with reference citations and past chats.
Additional Services
- TRUSTe Certifications: TrustArc offers various certifications, including Enterprise Privacy Certification, EDAA Privacy Certification, APEC CBPR and PRP Certification, and Data Collection Certification. These certifications help align businesses with global standards and best practices, reducing compliance risks and increasing trust among customers and partners.
- Dispute Resolution: The platform includes a dispute resolution service to resolve privacy disputes efficiently, maintaining high trust levels among customers.
Integration and Support
- TrustArc allows integration with several third-party applications, including Salesforce, Microsoft Dynamics, and Zendesk. For users of the CCM Professional with Technical Account Manager (TAM) Support, a designated TAM serves as a point of contact for onboarding, implementation, and ongoing support.
In summary, TrustArc is a robust platform that automates and streamlines privacy and data governance compliance, offering a wide range of tools and services to help businesses manage complex regulatory requirements efficiently and maintain high levels of trust with their customers.