Product Overview of Aivo
Aivo is a leading provider of AI-powered conversational solutions designed to enhance customer engagement and streamline service automation. Founded in 2012 in Argentina, Aivo has expanded globally, operating in 22 countries with a strong presence in North and South America, and Europe.
What Aivo Does
Aivo’s primary objective is to revolutionize how companies communicate with their customers by providing quick, personalized, and efficient customer service solutions. The platform aims to reduce the time customers spend on customer service, allowing them to manage their time more effectively and receive solutions promptly.
Key Features and Functionality
Conversational AI and Automation
Aivo’s flagship product, AgentBot, is a conversational AI platform that automates customer interactions across various digital channels, including web and mobile web chat, WhatsApp, Instagram, Facebook Messenger, mobile apps, and phone calls. AgentBot is designed to be no-code, making it accessible for any team to manage without technical training or programming knowledge.
Omnichannel Support
Aivo offers seamless omnichannel customer service, ensuring the same customer experience across all channels. The platform adapts responses automatically according to the text or voice channel, providing a consistent and personalized interaction.
Multi-Language Support
Aivo’s solutions support over 80 languages, enabling businesses to serve a global customer base effectively. The conversational engine understands the intent behind customers’ questions and provides precise responses.
Integration and Connectivity
Aivo integrates with a wide range of external applications and systems, including CRM solutions like Salesforce, Zendesk, and Genesys PureCloud, as well as third-party platforms like Zapier. This hyper-connectivity allows businesses to create a personalized work ecosystem tailored to their goals.
Real-Time Analytics and Feedback
The platform provides real-time analytics, allowing businesses to view session data, evaluate chats, measure feedback, and gain insights to improve their strategies. The Satisfaction Score feature helps in identifying interactions with the most significant impact on customer experience and detecting areas for improvement.
Customization and Personalization
Aivo offers customizable chat widgets, proactive chat options, and the ability to create custom ads with embedded maps, carousels, videos, and more. Businesses can also use AI-generated hyper-realistic avatars for a unique and personalized customer service experience.
24/7 Availability
Aivo ensures 24/7 availability, providing customers with instant access to information and support whenever needed. The platform can seamlessly route conversations to live human agents if necessary, using Aivo’s Live chat or integrating with other live chat providers.
Additional Solutions
In addition to AgentBot, Aivo offers other solutions such as:
- Voice: Phone-based automatic customer service with AI.
- Live: An omnichannel chat solution empowering customer service agents.
- Help: A centralized knowledge base and smart search engine enhancing the self-service experience.
Pricing and Accessibility
Aivo offers various pricing plans, starting at $99 per month for the Starter plan, with an Advanced plan available at $399 per month. The platform also provides a free trial for users to test its features before committing to a plan.
In summary, Aivo is a robust AI-powered conversational platform that automates customer service, provides omnichannel support, integrates with multiple systems, and offers real-time analytics and customization options. It is designed to enhance customer engagement, streamline service operations, and deliver personalized and efficient customer service experiences.