AutomationEdge Hyperautomation Platform Overview
AutomationEdge is a comprehensive hyperautomation platform designed to facilitate digital transformation across various business functions by integrating advanced technologies such as automation, Artificial Intelligence (AI), Machine Learning (ML), ETL, and smart analytics.
What AutomationEdge Does
AutomationEdge helps organizations automate a wide range of tasks, from mundane, repetitive, and rule-based processes to complex, cross-functional tasks. This platform is versatile and can be applied in multiple industries, including Banking and Financial Services, Insurance, IT, and Healthcare & Homecare. It enables end-to-end workflow automation, extending beyond traditional Robotic Process Automation (RPA) to include more sophisticated automation capabilities.
Key Features and Functionality
Hyperautomation Capabilities
AutomationEdge combines multiple automation technologies to provide a holistic approach to process automation. It leverages AI, ML, and RPA to automate complex tasks, ensuring that both simple and intricate processes are managed efficiently.
Pre-Built Automation Solutions (SolFlos)
The platform offers ready-to-use automation solutions known as SolFlos, which utilize cutting-edge technologies like AI, DocEdge Intelligent Document Processing, and CogniBot – an AI Chatbot for IT Support. These solutions are designed to be user-friendly, requiring little to no coding experience, and can be customized to fit specific business needs.
AutomationEdge Bot Store
AutomationEdge features a library of reusable pre-built robots/adaptors, known as the AutomationEdge Bot Store. This store includes pre-built automation for various departments such as IT, HR, Finance, Accounting, Marketing, and more, which helps in quickening the development cycle.
IT Process Automation
A significant component of AutomationEdge is its IT Process Automation (ITPA) capabilities. This includes automating IT services, support, and administration through standardized instructions and workflows. Key aspects of ITPA on the platform involve:
- Incident Management and Service Request Fulfillment: Automated workflows for managing incidents, changes, and service requests.
- Intelligent Automation: Utilizes AI and ML for predictive analytics, proactive problem resolution, and automated ticket classification and routing.
- Self-Service Portals: Provides portals for end-users and IT teams to submit, track, and manage service requests, access knowledge bases, and perform routine tasks without manual intervention.
Integration Capabilities
AutomationEdge integrates seamlessly with existing IT systems, applications, and tools, thanks to its rich library of over 250 connectors. This ensures end-to-end automation across the IT landscape, including ERP, CRM, and finance systems.
Ticket Intelligence and Automation
The platform includes “Ticket Intelligence” which analyzes IT ticket data to identify automation opportunities. It also automates the resolution of a significant percentage of IT tickets, reducing the workload on IT teams and improving response times.
CogniBot and Chatbot Capabilities
AutomationEdge features CogniBot, an AI-powered chatbot that applies ML intelligence to conversational text to understand user intent. This chatbot can generate dialog flows without requiring any coding and is available both on cloud and on-premise.
Automation of IT Operations
The platform automates various IT operations, including:
- Service Desk Automation: Automates service desk tickets, reducing manual intervention.
- Data Center and Security Operations: Automates tasks related to data centers, security operations, and application support.
- End User Support: Provides automated support for end-users, enhancing their experience.
In summary, AutomationEdge is a powerful hyperautomation platform that leverages advanced technologies to automate a broad spectrum of business and IT processes, enhancing efficiency, reducing costs, and improving overall operational performance.