Product Overview of Ayehu
Ayehu, now integrated into the Resolve Systems portfolio following its acquisition, is a leading no-code intelligent IT automation and orchestration platform designed to streamline and optimize IT operations.
What Ayehu Does
Ayehu is purpose-built for IT operations and IT Service Management (ITSM) organizations, aiming to automate manual, repetitive, and complex tasks associated with IT management. The platform helps enterprises accelerate the mean time to resolution (MTTR) of incidents, reduce service desk ticket volumes, cut IT operation costs, and enhance customer satisfaction.
Key Features and Functionality
AI and Machine Learning
Ayehu is powered by artificial intelligence (AI) and machine learning algorithms, which deliver decision support via prompts to optimize workflows. This AI-driven capability dynamically creates rule-based recommendations, insights, and correlations to enhance automated processes.
No-Code and Low-Code Automation
The platform offers a no-code and low-code environment, allowing users to automate tasks without requiring extensive programming knowledge. It features a drag-and-drop Automation Designer, Form Builder, and Page Builder, making it user-friendly and accelerating the delivery of new automations.
SaaS Ready and Hybrid Deployments
Ayehu is SaaS-ready and supports hybrid deployments across on-premise, private, and public cloud environments such as AWS and Azure. This flexibility ensures seamless integration and operation in various IT infrastructures.
High Availability and Scalability
The platform is designed for high availability and scalability, capable of handling a high volume of incidents and safeguarding against single-point failures. This ensures continuous operation and efficiency even in complex IT environments.
Workflow Version Control and Tagging
Ayehu provides workflow version control, allowing users to rollback changes, review, compare, or revert workflows. Additionally, it includes tagging and labeling features to associate workflows with keywords, facilitating quick search and retrieval of commonly used workflows.
Security Enhancements
The platform includes robust security features such as message encryption across internal and external networks and OAuth2 authentication, ensuring secure and reliable automation processes.
Extensive Integrations
Ayehu integrates seamlessly with almost any IT tool, offering pre-built connectors and integrations for fast implementation. This vendor-agnostic approach allows for comprehensive automation across various IT systems and tools.
Automation Templates and Exchange
The platform comes with an extensive library of pre-built automation templates available through the Automation Exchange, enabling users to jumpstart end-to-end automation workflows quickly.
Benefits
- Efficiency and Cost Savings: Ayehu helps enterprises save time on manual tasks, reduce service desk ticket volumes by up to 70%, and cut IT operation costs by as much as 55%.
- Accelerated Resolution: The platform accelerates the mean time to resolution (MTTR) of incidents by up to 90%, enhancing overall IT efficiency and service quality.
- User-Friendly Interface: The intuitive web-based interface, enhanced with Angular 2.0, provides easy navigation and workflow design, making automation accessible to a broader range of users.
By combining these features, Ayehu acts as a force multiplier for IT operations, driving efficiency, reducing manual labor, and enhancing the overall automation capabilities of enterprise IT environments.